- Report: #1258743
Complaint Review: A-Bee Honey - Internet
-
Author Not Confirmed
Why?
A-Bee Honey
Internet, USA
Phone:
505-286-4843
Web:
http://www.nmhoney.com/nmhoney/index.htm
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A-Bee Honey Ed Costanza Took $100 Deposit Never Delivered the Honey Bees I Ordered Refused to Give me Refund Edgewood, New Mexico Internet
I ordered honey bees from A-Bee Honey also known as Costanza Orchards in Edgewood, NM on December 29, 2014. I gave them a $100 deposit for the honey bees, which were supposed to be delivered the second week of April. I was told in mid April it was too cold and the bees were not producing queen bees for the new colonies. In mid June I was told the bees would be delivered the first week of July.
I have emailed Mr. Costanza three times asking for a refund or the honey bees I ordered. The first email was in mid July In the only email he respond to he stated:
"Hi Celeste,
I understand. This season did not work out as planned. It was very difficult with the weather and with people wanting to change delivery schedules to fit their needs. It would be best if we send you a refund.
We delivered over 500 units (packages, nucs and hives) of bees this last season and we will not do this again. In the future we will have pickup points for those who want bees.
Send me your mailing address that I can send a refund to.
Thanks,
Ed"
I received the above email response on September 3, 2015 and have not received a refund to date. I called their business number on October 2, 2015 and the message on their voice mail stated the mailbox was full and could not accept any more voicemails. They are not responding to my emails either. They have my money and I have not received the bees I paid for.
2 Updates & Rebuttals
AB Honey-No Bees Received
#2Author of original report
Thu, October 06, 2016
I did not request AB Honey to come to my home or set up the bees. I was willing to drive to their pick up point BUT I was never contacted by AB Honey as to the day, time or place I could pick up the bees.
PLUS their voicemail was full and I could not leave them a message when I tried to contact them a month after I was supposed to pick up the bees.
Ed Costanza
Edgewood,New Mexico,
USA
Celeste
#3REBUTTAL Owner of company
Thu, October 06, 2016
Hi Celeste,
There is no contact information in this report. Please send me your name and address to my email address at: [email protected] so we can resolve this complaint. I do know that you put a deposit of $100 on your order of $220 and afterwards you did not want to drive to one of our bee yards to pick them up but expected us to deliver them to your home and set them up. This is a service we provided complimentary to our fist time customers if time and circumstances allowed, but it was not a part of the sale. I do not know if you ever sent us your full name and mailing address for a refund and that is why you never got it. Do so now and we will get it out to you and we will include and additional amount for your frustration.
I have been in the bee business for 50 years. since 2008 we have sold and delivered package bees, nucs, hives and equipment. From time to time we have had some customers not receive bees for various reasons such as schedule changes on their part or they are out of town, but we have made good on all of them that we are aware of.
We have delivered over 1,800 package bees, nucs and hives since 2011.
Sincerely,
Ed Costanza
