- Report: #33230
Complaint Review: A & G Selec t Imports - Virginia Beach Virginia
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A & G Selec t Imports
5012 Virginia Beach Boulevard Virginia Beach, 23462 Virginia, U.S.A.
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A & G Select Imports ripped off and scammed mistreated Virginia Beach Virginia
DO NOT purchase a car from A&G Auto Sales. Not only are you mistreated and bullied into buying the car; the cars don't seem to be worth anything.
On March 18, 2002, I purchased a 1994 Saab 9000 CSE from A&G Auto. That night, I drove the car home and everything seemed fine with it. When I purchased the vehicle, I informed Costas (the salesperson) that I would be driving the car to Florida the next week and that I was looking for good, reliable transportation.
Anyway, on March 20, 2002 the car had to be towed to Saab of Richmond with a broken serpentine belt and a busted power steering pressure hose. I contacted Brenda Calhoun (the dealership manager) regarding the repairs that were needed on the car and was told that I should receive an estimate for those repairs from my local saab dealership and that depending on the nature of the problem, they would contact me with a proposal for reimbursement or instructions under their warranty for those repairs.
I did as requested, and she and I worked out an agreement to have the repairs performed at Saab of Richmond at my expense, only have half of those expenses reimbursed to me as outlined in their warranty policy. At this time I informed Ms. Calhoun that other repairs were needed, but not essential and that I did not have time to have those performed. She informed me that when I had the opportunity to acquire an estimate, to do so and she and I could meet to discuss the problem and its resolve.
On March 25, 2002, I drove the car to Florida, where upon arrival, noticed that the air conditioner did not work properly. The car was taken to the nearest repair facility, where the air conditioner was charged with freon, which I discovred later, wasn't the problem. After the repair on the air conditioner, the car was again delivered to a saab dealership for a squeal in the engine, air conditioner problems, a broken information display, and a malfunctioning radio. I was advised by the service technician that the air conditioner compressor was broken, the brakes needed to be replaced, an air hose had come loose, the oil pan plug was stripped, there was a severe oil leak, and the information display bulb needed replacing.
At this time, I called A&G Auto in an attempt to contact Ms. Calhoun and was informed that she was in a meeting. I left a message for her to return my call. Needless to say, she didn't.
I did the necessary repairs to make the car driveable and declined the others at that time.
That same evening, when checking the oil to see if may still be leaking, the oil filler tube fell out of the car. Upon inspection of the tube, I noticed duck tape had been used to secure the tube. Again, the car went into to the local saab dealership to have the tube fixed.
While working on the car once again, the technician noticed that the bolts securing the engine to the transmission were missing and that in fact, the bracket used by the bolts, had been glued onto the car. I attempted to contact Ms. Calhoun once again, only to be informed that she was in a meeting and that I needed to leave a message. I did so, but was still not called back.
The next morning, I contacted A&G Auto and was finally able to speak to Ms. Calhoun. I was informed that she nor the dealership had any intention of performing any repairs to the vehicle. In addition, I was told that if I wanted a vehicle in new condition, I should have bought a new car. In the event I was unsatisfied with her solution, I was given the name and number of a gentlemen (Andy, the owner) to call. I tried several times over to no avail.
Currently, the car is still running, but has many other problems that need to be resolved. Excluding the above mentioned repairs, I have had to put nearly $1700 into repairs. I don't know what resolve I have for this issue. I have filed a complaint with the Better Business Bureau as well as the Virginia State Policy Safety Inspection Division for the sale of an improperly passed vehicle.
William
Richmond, Virginia
On March 18, 2002, I purchased a 1994 Saab 9000 CSE from A&G Auto. That night, I drove the car home and everything seemed fine with it. When I purchased the vehicle, I informed Costas (the salesperson) that I would be driving the car to Florida the next week and that I was looking for good, reliable transportation.
Anyway, on March 20, 2002 the car had to be towed to Saab of Richmond with a broken serpentine belt and a busted power steering pressure hose. I contacted Brenda Calhoun (the dealership manager) regarding the repairs that were needed on the car and was told that I should receive an estimate for those repairs from my local saab dealership and that depending on the nature of the problem, they would contact me with a proposal for reimbursement or instructions under their warranty for those repairs.
I did as requested, and she and I worked out an agreement to have the repairs performed at Saab of Richmond at my expense, only have half of those expenses reimbursed to me as outlined in their warranty policy. At this time I informed Ms. Calhoun that other repairs were needed, but not essential and that I did not have time to have those performed. She informed me that when I had the opportunity to acquire an estimate, to do so and she and I could meet to discuss the problem and its resolve.
On March 25, 2002, I drove the car to Florida, where upon arrival, noticed that the air conditioner did not work properly. The car was taken to the nearest repair facility, where the air conditioner was charged with freon, which I discovred later, wasn't the problem. After the repair on the air conditioner, the car was again delivered to a saab dealership for a squeal in the engine, air conditioner problems, a broken information display, and a malfunctioning radio. I was advised by the service technician that the air conditioner compressor was broken, the brakes needed to be replaced, an air hose had come loose, the oil pan plug was stripped, there was a severe oil leak, and the information display bulb needed replacing.
At this time, I called A&G Auto in an attempt to contact Ms. Calhoun and was informed that she was in a meeting. I left a message for her to return my call. Needless to say, she didn't.
I did the necessary repairs to make the car driveable and declined the others at that time.
That same evening, when checking the oil to see if may still be leaking, the oil filler tube fell out of the car. Upon inspection of the tube, I noticed duck tape had been used to secure the tube. Again, the car went into to the local saab dealership to have the tube fixed.
While working on the car once again, the technician noticed that the bolts securing the engine to the transmission were missing and that in fact, the bracket used by the bolts, had been glued onto the car. I attempted to contact Ms. Calhoun once again, only to be informed that she was in a meeting and that I needed to leave a message. I did so, but was still not called back.
The next morning, I contacted A&G Auto and was finally able to speak to Ms. Calhoun. I was informed that she nor the dealership had any intention of performing any repairs to the vehicle. In addition, I was told that if I wanted a vehicle in new condition, I should have bought a new car. In the event I was unsatisfied with her solution, I was given the name and number of a gentlemen (Andy, the owner) to call. I tried several times over to no avail.
Currently, the car is still running, but has many other problems that need to be resolved. Excluding the above mentioned repairs, I have had to put nearly $1700 into repairs. I don't know what resolve I have for this issue. I have filed a complaint with the Better Business Bureau as well as the Virginia State Policy Safety Inspection Division for the sale of an improperly passed vehicle.
William
Richmond, Virginia
2 Updates & Rebuttals
Constance
Virginia Beach,Virginia,
U.S.A.
Car Buying and own experiences
#2Consumer Suggestion
Wed, June 16, 2004
I would like to make a comment in reference to this posting. I have not only held an auto dealer's liscense in Virginia, but I have also bought a car from A & G Select Imports. Please let me comment. First,let me explain one thing. Not only did you buy a car in 2002, you bought an eight year old car which either had close to or over 100,000 miles on it.Your car has to be inspected prior to sale in this state.This means the car has to be "passable" on a state inspection. For state inspections, your tires cannot be worn past a certain amount of tread, all the lights have to work, the breaks cannot be worn over a certain percentage, all the doors have to be able to open from both the inside and outside,the exhaust cannot have leaks and it has to pass emissions, and there cannot be rot through in the rear of the vehicle. Windows cannot be tinted more than 3" down. These will cause a vehicle to fail inspection. Secondly, did you purchase an extended warranty? An extended warranty would allow you to have any repairs done to the car not covered under the 30 day warranty for a $100 deductible for a period of three to five years. The 30 day warranty does not cover belts and hoses etc. It covers only the engine and transmission failures. Unless you buy an extended warranty, always expect to buy any car over 50,000 miles or 5 years old ( three with some cars) as "as is". Having a functional air conditioning unit is not essential to the car running properly. It is a convienence. Lots of cars come without air conditioners.Belts and hoses become brittle with age, and heat, and another question? Did you run over something? I have ran over something before as simple as a small tree twig, and have had it get caught in my engine compartment. This can wreak havoc on hoses and belts ( it can break or puncture them). Thirdly, having worked for Volvo, BMW, Mazda and a few other dealers, When you go into a "New Car Dealer", with an 8 year old car,alot of them will come up with every problem in the book trying to make you think you need thousands of dollars of repairs or that you need to buy a brand new car. Prior to buying my current car,I had a dealer trying to make me believe that I need the cam shaft replaced on my 1992 Buick Regal. We declined to have the work done,and replacing a $6 sensor valve fixed the problem. I got 76,000 more miles out of that car afterwards. In 2002 we bought a used Volvo from A&G that was four years old and had 71,000 miles on it we paid a very decent price for the car,and they worked for us on our terms and today is still worth what we paid for it, on trade in at any Volvo dealer.We drove it to New England the day after we bought it, and back a week later, and we repeated this two months later. The only thing I have had to do to the car since we bought it was replace one tire (from driving over a roofing nail) and changed the spark plugs. Transmission service is due next month. Best advice of all educate yourself. Look to see if a vehicle had been recalled, and what for. Find out from others if they have had certain problems with a particular model ( all cars have quirks). Hope you have better luck with your next car buying experience.
Informed
Phila.,Pennsylvania,
Buyer Beware
#3Consumer Suggestion
Fri, October 25, 2002
Nowhere in your story did you say that a mechanic looked at the car prior to your buying it. Did it ever occur to you that when buying a used vehicle, you should have it looked at thoroughly by a certified mechanic? Yes, it looks like you got a junker. But it's not the dealer's fault. Many of the problems you described would have been found had the vehicle been inspected prior to buying it. Sorry, but it seems like you bought something at face value without doing any research - and that is your fault.
