Mary Lee
Plano,#2UPDATE Employee
Thu, September 22, 2011
A Team Moving and Storage would like to respond to this specific customer and to all of our future potential and existing customers.
A Team Moving and Storage apologizes for any inconvenience that was caused on this specific move.
A Team Moving values all customers and the business that they bring us.
This specific customer was aware of company policy time frame. A Team Moving and Storage company policy estimate delivery time to WA (customer destination state) is between 10-
21 business days. This is because there are factors that are involved on the delivery time frame. These factors are distance (mileage from TX), frequency of deliveries to this area, weather and road conditions.
In order for A Team Moving and Storage to coordinate a delivery, company must have a delivery
address with a ready date. This customer needed temporary storage and received her items in the contractual time frame from the first date that she was ready for delivery. To be specific company policy time frame was honored and was delivered within the 21 business days.
For our future potential and existing customers we would like to share with you the customer pick up date is not always the same as the ready date. The first ready date is the day that the customer can receive delivery at their new location. The time frame is from this first ready date. A Team Moving and Storage does not want to cause any inconvenience and that can occur from delivery not being accepted. (For any reason: house closing delayed, customer travel delayed, apartment not ready, and any additional reasons.)
As regards to all claims allegations A Team Moving and Storage offers top of the line customer service before and after the move is complete. All claims and allegations have been completed in a timely manner. These specific customers agreed and sign on a Release and Settlement of Claim meaning this claim was closed with satisfactory agreement with both parties.
If customers need additional questions please feel free to contact us directly 469-229-0751.
Sincerely,
Management
A Team Moving and Storage