- Report: #667271
Complaint Review: A to Z Micro Technologies Inc - Little River South Carolina
Reported By:
BKleinpeter -
Addis, Louisiana, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
A to Z Micro Technologies Inc
P.O. Box 1115 Little River, 29566 South Carolina, United States of America
Phone:
1-631-238-7023 Ext. 303
Web:
http://www.atozstoresonline.com
Categories:
Business Rating:
(0)
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A to Z Micro Technologies Inc States "Has no procedure for refunding my money" Little River, South Carolina
In Feb, 2010, I placed a drop ship order with A to Z Online Stores. A to Z processed the order before I could notify my bank to approve the large amount. It was nearly $1000 and I had set a limit at $500 without prior approval for security reasons. As a result A to Z instantly cancelled my order. Once I approved the amount of the transfer A to Z they applied it to the order but did not process the order. When the customer contacted me regarding the delay we determined the problem and placed the order again. A to Z informaed me the product was out of stock for the next couple months. They told me if the customer did not wish to wait she could cancel her order for a refund. She chose to cancel and I refunded her full purchase price and requested a refund of my money from A to Z.
It is now 10 months later and I am still fighting to get my money back. They processed my request for a refund but applied it to a voucher to be used with them. I have argued the point continuiously with them. This is a considerable amount of money they are keeping tied up. I am a small start up company and this has caused me considerable inconvienience.
I have gotten every possible excuse from "the computers were down last week" to "we don't have a procedure for processing refunds". For 4 consecutive weeks I attempted to contact my account manager only to get his voice mail saying he was out of town for that week.
They tell me every department: Sales, Contract, Distribution, Corporate, Help Desk, etc are in different states and the only communication between them is via e-mail and computer. Because my account was marked as refunded each inquiry is ignored as having been handled. Now they tell me if I close my account they will refund the money but they want to charge me $30 to do so. That is just adding insult to injury.
All of my attempts to get my money back have failed. I can't reach anyone with the power to help me. No one can give me contact information for the Corporate offices and everyone is insulated from the rest of the company so I have been unable to speak with anyone in a position to resolve a unique problem.
1 Updates & Rebuttals
BKleinpeter
Addis,Louisiana,
United States of America
Update
#2Author of original report
Sun, November 13, 2011
Since I filed my ripoff report A to Z has stopped responding to me correspondences and phone calls. They won't reply to request to their help desk and have removed my access to previous help desk communications.
My research shows that the Little River, SC address is just a mail drop. The phone numbers are for land lines in Montauk, New York. The addresses are all bogus but if they are land lines they have to be attached to a specific physical address. I am working on getting that address. I will share that information as soon as I have it.
I have requested help from my congressman and senator. My congressman has become active in requesting certain government agencies follow up with my complaints. I hope that means they will take a closer look at the problem since it is such a small amount in the grand scheme of things.
If you have information to share about A to Z please feel free to share it with me.
Bonnie K
[email protected]
