- Report: #1062878
Complaint Review: AA AUTO PROTECTION - wilmington Delaware
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AA AUTO PROTECTION
4023 Kennett pike suite241 wilmington, 19807 Delaware, USA
Phone:
8882224445
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AA AUTO PROTECTION be wear of aa auto protection!!! they will rip you off wilmington Delaware
I purchased the supreme auto warranty from this company on 5/14/13 and when i bought it I made sure I asked all the question about the warranty, policy,what they cover and what they dont cover. The person that sold me the policy told me that with the supreme i was fully covered the only thing is that i had to wait 30 day and i had to put 1000 miles on my car before the policy would come into affect. On 6/27/13 and 1700 miles later I started it hear a slight noise coming from the rear of my car and I immediately took it to my mechanic to have it looked at.
When I got to my mechanic I explained to him what i heard coming from the rear and I also told him I had an extended warranty that would cover the damage. my mechanic immediately told me that most likely they were going to deny my claim and that they will find 100 reasons to deny me.
That afternoon the shop started to look into the problem and found that a rear bearing had spun and gone bad (oil,gasket we're all fine) He calls up aa auto to get authorization for the repair and just like he told me they denied him. He explained to them the problem and told them that bearings could go bad at anytime aa auto told him that bearing dont go bad from one day to another and that the truck has alot of miles and thats why it went bad. I also called and the person told me the samething that they wont cover it because in their oppinion bearing dont go bad and said it was an existing problem ( witch it was'nt) At that point I told them I was going to contact my layer and he told me do what you have to and hung up the phone on me..
How can someone that sits behind a desk reading a script from a computer screen and has no mechanical expeirence tell my mechanic with over 20 years in the field that bearing dont go bad?
Guys please beware of aa auto protection. They will look for any reason not to pay and you wont get your money back..
at this point I have filed a claim with BBB and Ill also be filing a lawsuit against them to get my money back and i want to see them prove it in court that a bearing dosnt go bad from one day to another!!!
