- Report: #572283
Complaint Review: AA Auto Warranty AA Autoprotection Consumer Direct Warranty Services - Redding California
Reported By:
LaurieB -
Rocklin, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
AA Auto Warranty AA Autoprotection Consumer Direct Warranty Services
P.O. Box 492727 Redding, 96049 California, United States of America
Phone:
877 234 4333
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
AA Auto Warranty, AA Autoprotection, Consumer Direct Warranty Services Purchased a warranty; when needed to use it to replace a water. Refused to fix it! Redding, California
I purchased a top of the line warranty through AA Autowarranty which sold the warranty to Consumer Direct Warranty Services. My car broke down on February 18, 2010. My car was towed to Roseville Volkswagon to have it checked. It was determined that the water pump had failed. Roseville sent in a request for a authorization stating the water pump had failed. The response back from the claims department stated it was not covered because it was "worn and leaking" not broken. However this is NOT what was put on the claim. It was BROKEN and in pieces. I also had just had the radiator flushed 2 months ago and I only have 66,000, so it is not our of neglect and not taking care of my car.
The other issue and concern I have is NO ONE will help me. I cannot get AA AutoWarranty to assist me and when I requested to be transferred to another warranty service that was reputable, they refused, stating I bought the policy and I can cancel at any time but the $950.00 I already have paid would be lost, even though they are the company that sold my the policy.
Consumer Direct Warranty Service there is no way in contacting them!!!!!! Everything is done by email or fax and they do not answer the phone when you call. They also say they have 24 hours to authorize a claim. This is very frustrating because no one responds and then you have no car to use. So you cannot even get a rental car until a claim is authorized. Which mine was not!
2 Updates & Rebuttals
vadsky
United States of AmericaAA Auto knew what there were selling.
#2Consumer Comment
Fri, June 04, 2010
AA Autowarranty sold you the worthless CDWS Product warranty and they know their hands are dirty. AA Auto is 100% responsible for all your damages.
ttii
Indianapolis,Indiana,
USA
AA Auto Protection
#3Consumer Comment
Wed, February 24, 2010
I'm sorry to hear about your experience.
AA Auto Warranty aka AA Auto Protection didn't sell the policy to Consumer Direct Warranty Services.
AA Auto Warranty aka AA Auto Protection knowingly sold you a "Product warranty" from Consumer Direct Warranty Services. In actuality it's a Service contract and it's not a warranty. I was also victimized by same duo.
You can do search on AA Auto Warranty on here and other forum to find out more about this company. You can also do a search on Consumer Direct Warranty Services or CDWS. There are tons of information about their practice on the web as well.
