- Report: #1390056
Complaint Review: A&A Optoelectronics Ltd. - Toronto Ontario
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A&A Optoelectronics Ltd.
616 Gordon Baker Rd. Toronto, M2H 3B4 Ontario, Canada
Phone:
416 493 6888
Web:
www.aaoptoelectronics.com
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A&A Optoelectronics Ltd. Low quality product. No warranty. Company doesn't stay behind their product. Toronto Ontario
We are an electrical contractor company that purchased light fixtures from A&A Optoelectronics in November 2016 for the project located at 580 Steven Court, Newmarket ON. Those lighting fixtures were 300W LEDs and they can be mounted only at minimum height of 30ft. Installation of this type of fixtures required the uses of the elevated platform and therefore it's got to be covered by the manufacture warranty. We've had an issues with other companies in the past when similar situations had place and some of the fixtures stopped working during the warranty period we were provided with a replacement fixtures and were reimbursed for all the expenses related to the rental of the elevated platforms/ boom bucket trucks and additional labour related to the replacement of the defective fixtures. When we purchased lighting from A&A Optoelectronics they assured us about the quality of their product and warranty. They haven't mentioned that their warranty doesn't cover any expenses for equipment or labour related to the replacement of the defective products. Beginning of April 2017 we got a complain from the client that one put four light fixtures at 580 Steven Court stopped working. Our crews went down to the site to investigate and found that one of the fixtures burnt out due to the internal issue. We've notified A&A Optoelectronics about the situation. It took them 4month to get us a replacement fixture. Our expenses for the labour and equipment in this case went up to $1980+tax. We've requested them to reimburse us for that but they refuse providing us with the warranty waiver that they haven't provided to us at the date of the purchase. As earlier said those light fixtures can be mounted at the minimum height of 35 ft. Dishonest company that doesn't stay behind the quality of their product.
1 Updates & Rebuttals
NRG Alternatives Ltd.
Belleville,Ohio,
Canada
A&A Optoelectronics Ltd.
#2Consumer Comment
Wed, September 06, 2017
My company sells and sub-contracts electricians to install LED lighting. I have been purchasing and using products supplied by A&A Optoelectronics for approximately 6 years and have not had a warranty issue in which they have not provided me with a replacement product with no questions asked.
I also deal with many other LED manufacturer's and suppliers such as Guillevin, Torbram and Sesco and have not received any sort of financial reimbursement for labour or equipment rentals from even the big name brands with regards to replacing outdoor or indoor fixtures regardless of wattage or heights.
A&A Optoelectronics does their homework before bringing products overseas to sell here and have my confidence when I buy from them and are my first choice for the products they carry.
I'm sure if you priced out a 300W outdoor fixture from a supplier such as Sesco, Guillevin, Torbram, etc., you would have paid at least 50% more if not nearly double and not received the same lumen per Watt output as the fixture provided by A&A.
From your perspective you probably should have asked if labour and equipment was covered under the warranty instead of assuming it was. I feel it is unreasonable for the supplier to provide reimbursement not knowing where or how the fixture was installed and what was required to install. Their markup on the product would not warrant that.
Warranty labour should be built into your pricing.
