- Report: #1495544
Complaint Review: AAA travel agency - Columbus Ohio
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Author Confirmed
Why?
AAA travel agency
5486 North Hamilton, Ohio Columbus, 43230 Ohio, United States
Phone:
614 750 8350
Web:
5486 N. Hamilton road Columbus, Ohio 43230
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AAA travel agency Refund offered was 72 dollars on a 2,880 dollar Hawaii package. I purchased the travel insurance and AAA membership Columbus Ohio
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In early March I scheduled and purchased a week long Hawaii trip to see Pearl Harbor for late April . As a veteran it's something I always wanted to see. I purchased the package , travel insurance and club membership. Middle of March, I expressed concern over the Covid virus and requested a cancellation of my purchase. I also asked for a refund because there were no signs of a vaccine nor an end to what was occurring.
I was told by my travel agent I would have to wait fourteen days before my departure date of April 21st, which I did. The agent was working from home as were I, when I recieved a call stating I would only recieve 72 dollars out of the almost $3000 that I paid in full in early March. I expressed that this was unexceptable. I contacted and sent all paper work to the Better Business Bureau, who contacted the company and recieved the same statement.
The travel insurance I purchased that is peddled by AAA is of no apparent value. I was made aware from the travel agent that I would be abandoned on my own to retrieve my money. Buyers need to beware that once they have your money you become expendable as a consumer with them. I could have booked my own hotel and airline ticket, something I've done plenty of times before but I thought this was a repreable company.
