- Report: #814048
Complaint Review: aabree coffee company - rochester New York
Reported By:
disgusted with Aabree -
west hills, California, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
aabree coffee company
2200 brighton henrietta townline road rochester, 14623 New York, United States of America
Phone:
Web:
aabreecoffee.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
aabree coffee company shady rochester, New York
My well meaning mother chose a gift for me from this company called
Aabree that i did not like. I only had to take it out of the box
briefly to decide it was not for me. I immediately called Aabree to ask
them about a return and Chris there told me he would email me an RMA.
he did. On the RMA, it said there would be a restocking fee of 15-50
%. The RMA also stated that the refund would be applied a month after
they receive product back. I called Chris back
and asked him what the restocking fee would be. Even after I assured
him the product hadn't been out of the box for 5 minutes and all the
parts would be in order, he refused to tell me what I could expect. This
answer infuriated me and his response was to simply end the call and
disconnect me. I had no choice but to file with the BBB. Basically, if
Aabree sells you something you do not like they will not tell you what
your refund will be until it is too late to do someting about it. I
even offerred to buy something more expensive that I liked better but
their idea of an exchange is to shell out another $500.00 dollars. This
company should be avoided. Imagine spending 40.00 to ship your item back not knowing when or how much you will be refunded.
Aabree that i did not like. I only had to take it out of the box
briefly to decide it was not for me. I immediately called Aabree to ask
them about a return and Chris there told me he would email me an RMA.
he did. On the RMA, it said there would be a restocking fee of 15-50
%. The RMA also stated that the refund would be applied a month after
they receive product back. I called Chris back
and asked him what the restocking fee would be. Even after I assured
him the product hadn't been out of the box for 5 minutes and all the
parts would be in order, he refused to tell me what I could expect. This
answer infuriated me and his response was to simply end the call and
disconnect me. I had no choice but to file with the BBB. Basically, if
Aabree sells you something you do not like they will not tell you what
your refund will be until it is too late to do someting about it. I
even offerred to buy something more expensive that I liked better but
their idea of an exchange is to shell out another $500.00 dollars. This
company should be avoided. Imagine spending 40.00 to ship your item back not knowing when or how much you will be refunded.
1 Updates & Rebuttals
Ken
Colorado,USA
Here's a link to their returns policy...
#2Consumer Comment
Tue, December 27, 2011
http://aabreecoffee.com/policies.cfm
It's about 1/3 of the way down the Terms page.
Hope this helps....good luck.
