joe
hamilton,#2Consumer Comment
Tue, September 10, 2002
Thats right (EMPLOYEE) all of these customers are wrong. Why don't you educate yourself and read all of these reports on Aamco. I to was ripped by Aamco to the tune of 2400$, only to be told I was imagining the problems. I suggest all the future suckers who use Aamco prepare a big sign and buy a lawnchair, this is what you will need to get any form of customer service. I wonder if these idiots working on our transmissions are actually certified or are they in training. Opps guess I hit a sore spot their eh (EMPLOYEE).
Edward
Oshawa,#3UPDATE Employee
Tue, March 19, 2002
The Oshawa location in no way held up any repair with failure to pay. Under Eanie's warranty elactrical is not included in the repair. The part that Earnie needed was a computer that is outside of the transmission and was not under warranty. Although the Oshawa location did replace the computer at the time of the original repair, the warranty on the computer had ended. The computer was a chrysler manufactured product not an Aamco manufactured product. What Aamco did was go beyond it's agreement and help a greedy, selfish, dishonest customer with more than what they should have. Sometimes customers cannot accept things for the way they are, they have to make them the way they want it to be. The Oshawa location serviced the vehicle and properly and warrantied any service that was required for the transmission. First a computer, what's next the brakes, the tires or the seats.
#40
Thu, December 27, 2001
In my last act to get some customer satisfaction as I reported in my last modification I contacted Head Office again,spoke with
the customer service vp.(Mike D'coola). He worked on the problem for two days and contacted me about the first week or so of November saying he would be issuing a cheque the next day reimbursing me for the part which I had installed in Oshawa. He stated to me that he would have a cheque issued the next day, two weeks later I again contacted his office but he was never available, so I spoke with Angel again. She told me the cheque would be here within two or three days. I again called her Dec. 14th and she said the cheque would be processed on Monday Dec. 17th. On Tuesday the cheque was processed according to the date and I received it Dec. 27th. I am happy that I got my money returned for the defective part, but I am not so happy with the way the matter was handled toward the end. If someone says a cheque will be issued I expect that very thing to happen. My thanks to Mississauga for finding and fixing Oshawa's problem and my thanks to Mike D. for resolving the issue. I would state at this time that my problem with AAMCO has been resolved.
#50
Thu, November 15, 2001