I was renting an HP 10.1 touchscreen Pavillion that was new out of the box, or so they claimed. Within 1 month of having this computer it stopped working and they brought me a loaner to have the other one fixed. The Battery never worked at all and they could not get one, so I went an entire month with a laptop that had to be plugged in. I just recently got the laptop back and it stil does not work at all and they are going to bring me back the loaner. But I am paying for something that is not going to be mine.