- Report: #95446
Complaint Review: Aarons Rent To Own - Bowling Green Kentucky
-
Author Not Confirmed
Why?
Aarons Rent To Own
Us 31 E Bowling Green, 46131 Kentucky, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Aarons Rent To Own ripoff Bowling Green Kentucky
Rented several items from this store and dealth with Louie and the store manager William. Both was advised that I was moving out of state and would be taking the items with me.
No problem I was told as long as there was a Aaron's where I was moving to, and there are several of them here.
The day before I moved I took delivery of the items and paid my bill. Nothing was said about me moving. Suddenly, on the day of my move they showed up at the door demanding the merchandise back or they would call the police and reported it stolen.
I asked for my refund and was told by the manager that it would be a few days and they would mail me a check. I have spoken to William several times and have yet to receive my refund.
Don't belive what they tell you, all they will do is tell you what you want to hear than do what they want.
Patrick
Franklin, Indiana
U.S.A.
No problem I was told as long as there was a Aaron's where I was moving to, and there are several of them here.
The day before I moved I took delivery of the items and paid my bill. Nothing was said about me moving. Suddenly, on the day of my move they showed up at the door demanding the merchandise back or they would call the police and reported it stolen.
I asked for my refund and was told by the manager that it would be a few days and they would mail me a check. I have spoken to William several times and have yet to receive my refund.
Don't belive what they tell you, all they will do is tell you what you want to hear than do what they want.
Patrick
Franklin, Indiana
U.S.A.
2 Updates & Rebuttals
Michelle
Cramerton,North Carolina,
U.S.A.
The customer patrick was in default anyway
#2UPDATE EX-employee responds
Thu, September 02, 2004
Aaron's did what they are suppose to do. if you had not made your payment on the 15th and they showed up on the 16th, Aaron's also has a policy that is clearly stated on the agreement that if you miss your 1st actual renewal payment it is manditory that you return the merchandise as a new customer. Aaron's was following policy and it really does sound fishy on your part buying new furniture that you have to lug into a trailer to move in 2 weeks. Makes no sense! You were CAUGHT! and didn't like it. as an Ex-CAM (customer accounts Manager) your what we WOULD have called a SKIP. Sounds like Aaron's needs to be commended for a job well done in their accounts management division...
John
Bowling Green,Kentucky,
U.S.A.
Aaron's policy that if a cutomer moves locally we will move the merchandise to the new address for free
#3UPDATE Employee
Fri, August 27, 2004
Ms. Peggy Cole came into the store June 1 as a new customer. She leased a stove and living room group and made her 1st semi-monthly payment of $130.56. Her next payment was due June 15th. The lease agreement signed by her, specifically states that the merchandise will not be moved from the address delivered to,unless authorization is given by Aaron's. It is Aaron's policy that if a cutomer moves locally we will move the merchandise to the new address for free.The lease agreement also states that,if she terminates the lease agreement no refund will be given. On June 15 -16 we recevied a call from the apartment manager of the complex where we delivered the merchandise and were told Ms. Cole was moving our merchandise out. She was moving out of state. The merchandise was NOT delivered to a storage unit as claim by Ms. Cole in her letter to The Better Business Bureau.
