James
Phoenix,#2UPDATE Employee
Fri, June 24, 2005
First off, you would think a "computer tech" for a compnay would pay attention to the agreement they sign and would not leave the store until it is completely understood. The "Aarons service plus" charge is a 10 percent charge on the lease rate of the product that covers paperwork processing, cost of delivery, includes 10.00 friend referal bonus's,future discounts on agreements, the benefit of the 90 day SAC program, and includes Aarons handling any service issues for the term of the agreement plus 60 days after the payout of the agreement. Of course Aarons makes a few extra bucks on the deal as well. If you went out and put that computer on your credit card, you'd pay one and a half to two times the cost of the product, just like at Aarons. Think about it, $1126.00 cash price..you pay your cc bill at 40.00 to 50.00 per month. Half that cc payment is the interest, you just don't see it in black and white because you just keep paying you cc bill each month. Also, if you buy a Dell computer with Aarons, Dell offers a 2 year warranty instead of the usual one year from them directly.(Look into this, I'm about 75% sure of this one) Aarons program is alot less expensive than other "Rental" companies out there. Of course they make a little extra money..all business's do but where else could you get an $1100.00 plus dollar computer for basic information like where you work, live and a few personal references?? Everything you purchase on "credit" cost alot more than the original price. Is this a surprise? Thanks for listening....
Adam
Fitzgerald,#3UPDATE EX-employee responds
Tue, April 12, 2005
At my former location, service plus is manditory and not an option. Service plus is great for a lot of Aaron's customers...imo, especially computer customers. Besides, what you paid in service plus is a fairly trivial amount...I would say somewhere in the neighborhood of $40-$50. That's 90 days of coverage while you had the active agreement plus an addition 60 days of coverage after you payout. The plan also includes loaners and replacements during the above mention period of time. Beside the fact that the manager or asst. manager went over the lease agreement with you, you also had a copy of the agreement as a customer. As a former Account Manager, I think it's pretty safe to say that you didn't pay attention to the terms and conditions of your lease agreement. That's your fault, not Aaron's. I've closed thousands of deals and customers are very rarely concerned with what they put their "John Handcock" to. Most customer I've dealt with are only concerned about how much they need today and when can they get the product. I would guesstimate that 75% of the customer issues are because they fail to care about contents of the lease agreement, which they have signed. In the future, pay attention and ask questions. Also, a parting note. Aaron's is not out to "repo" everyone's merchandise. Aaron's has never made a dollar by picking up someone's merchandise
Rob
Vicksburg,#4UPDATE EX-employee responds
Tue, October 21, 2003
The min. terms of the lease are printed on the contract and all patrons initial it. I have never seen anyone charged the service fee if they pay off in full in 90 days, and if they go past the 90 days they will be charged the arrons service plus fee, which covers such things as service warranties, relocation, payment holiday, 25-50% discounts on future purchases, as well as processing.And we do not file on any credit report,so how can we effect your credit.