Manda
Albuquerque,#2Consumer Suggestion
Thu, October 13, 2005
I also went to Aaron's to lease a computer...I decided on a used Compaq, which was in good working order. $109/mo payments towards owning, starting in August. Financially, I wasn't so sure about it. I could pay $700 in 90 days, but the amount to pay it off over a year jumped to $1200. Fair enough, my credit sucks, and it's my fault. To help, the manager offered a trial through Oct 1. That was enough to make me feel safe, though I new I'd be eating a huge charge. The next day, walking through Wal-Mart, I found the same exact computer for $500, brand new. My friend was with me and he offered to pay it, and I payed him back. September 17 (before October) I got a letter from Aaron's asking for the late payment with late fees. On the 20th, they called me, and I politely accepted their offer to pick it up. I spoke with the manager, and he cleared my charges. Maybe we have better customer service out here, maybe it was just that manager. However, from my experience, you SHOULD go higher than that store. I'm sure someone flat out telling you they forgot about you is unacceptable to a district manager or higher. I'd do business with them again...except for the premature late fees they tried to charge, but they took care of it. Very little hassle, and I'm glad.