- Report: #228834
Complaint Review: Aaron's Sales And Leasing Conyers And Stockbridge Georgia - Conyers Georgia
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Aaron's Sales And Leasing Conyers And Stockbridge Georgia
1217 Iris Drive, S.E. Conyers, 30013 Georgia, U.S.A.
Phone:
770-860-8255
Web:
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Aaron's Sales And Leasing, Conyers And Stockbridge Georgia Debited my checking account without authorization not once, not twice, but four times Conyers Georgia *EDitor's Suggestions on how to get your money back into your bank account that was wrongfully taken from you!
Originally leased a big screen TV from Aaron's when we lived in New York and never had a problem. When we relocated back to Georgia, we transferred our existing account as well as opened several new accounts at the Conyers store. First few months, everything was fine then about 6 months into it they "mistakenly" charged my debit card twice one month which caused several other items in my checking account to NSF to the tune of approximately $100.
They refunded one of the erroneous charges but did not reimburse the NSF fees my bank charged. Of course I spoke with the manager, Brad, and was told it was not their policy to reimburse for the NSF fees. I was aggravated but let it go.
I believe it was two months later it happened again. They double charged our checking account. The total charge was something like $800. Again, we were charged NSF fees by our bank because there were other pending items. Again, no reimbursement for NSF fees.
We had a good payment history with Aaron's but we did run into some financial hardships and had several late payments. They claim they could not reach us by phone and the account was almost a month behind so they took it upon themselves to debit our checking account without our authorization. Up to that point we had made payments using our debit card but they were for one time charges only. We never authorized anyone to charge our account without our permission nor did we sign anything stating they could charge our checking account on a continual basis. Again, we incurred NSF fees.
We returned the merchandise for one of our agreements, a washer and dryer, which we no longer needed. They were supposed to pick up the merchandise the day after I called and it took them over a month to pick up the merchandise. They did come out twice but no one was at home and they were given contact numbers to call prior to coming out but no one called.
We moved in October 2006 and we had gotten a living room suite from a different Aaron's store in Stockbridge and asked that our accounts be transferred from the Conyers store to this location because it was local. While I was still at the store Pat, the manager, told me that she did not want to deal with my husband because she had spoken with Brad and he told her he was difficult and had an attitude problem. Because of that, she would only deal with me. That was unprofessional in and of itself but I agreed with the understanding that our accounts would be transferred to the Stockbridge store in December because we had already paid for November.
December, we had unexpected expenses and could not make our payment on the 15th. I called the store and found out that our accounts had not been transferred because Pat refused them based on statements Brad had made. I did inform the representative of the situation and advised we would get a payment to them as soon as possible.
January 3, 2007, Brad with the Conyers store once again debited our account without authorization for $400 and again we are facing approximately 5 or 6 NSF fees from our bank. I contaced Brad and explained that he could not just charge our banking account at his whim. He advised me that they had an authorization form on file and that he would not refund the money to our account. Again, let me reiterate, they do not have an authorization written or verbal to debit our account on January 3, 2007.
Aaron's is the most unprofessional and underhanded company I've ever dealt with. I have called 4 different locations just trying to get a corporate number and no one will give it to me. One must ask themselves why it's so hard just to get a corporate number from these people.
Wendy
McDonough, Georgia
U.S.A.
Click here to read other Rip Off Reports on Aaron's Rental Eunice
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
They refunded one of the erroneous charges but did not reimburse the NSF fees my bank charged. Of course I spoke with the manager, Brad, and was told it was not their policy to reimburse for the NSF fees. I was aggravated but let it go.
I believe it was two months later it happened again. They double charged our checking account. The total charge was something like $800. Again, we were charged NSF fees by our bank because there were other pending items. Again, no reimbursement for NSF fees.
We had a good payment history with Aaron's but we did run into some financial hardships and had several late payments. They claim they could not reach us by phone and the account was almost a month behind so they took it upon themselves to debit our checking account without our authorization. Up to that point we had made payments using our debit card but they were for one time charges only. We never authorized anyone to charge our account without our permission nor did we sign anything stating they could charge our checking account on a continual basis. Again, we incurred NSF fees.
We returned the merchandise for one of our agreements, a washer and dryer, which we no longer needed. They were supposed to pick up the merchandise the day after I called and it took them over a month to pick up the merchandise. They did come out twice but no one was at home and they were given contact numbers to call prior to coming out but no one called.
We moved in October 2006 and we had gotten a living room suite from a different Aaron's store in Stockbridge and asked that our accounts be transferred from the Conyers store to this location because it was local. While I was still at the store Pat, the manager, told me that she did not want to deal with my husband because she had spoken with Brad and he told her he was difficult and had an attitude problem. Because of that, she would only deal with me. That was unprofessional in and of itself but I agreed with the understanding that our accounts would be transferred to the Stockbridge store in December because we had already paid for November.
December, we had unexpected expenses and could not make our payment on the 15th. I called the store and found out that our accounts had not been transferred because Pat refused them based on statements Brad had made. I did inform the representative of the situation and advised we would get a payment to them as soon as possible.
January 3, 2007, Brad with the Conyers store once again debited our account without authorization for $400 and again we are facing approximately 5 or 6 NSF fees from our bank. I contaced Brad and explained that he could not just charge our banking account at his whim. He advised me that they had an authorization form on file and that he would not refund the money to our account. Again, let me reiterate, they do not have an authorization written or verbal to debit our account on January 3, 2007.
Aaron's is the most unprofessional and underhanded company I've ever dealt with. I have called 4 different locations just trying to get a corporate number and no one will give it to me. One must ask themselves why it's so hard just to get a corporate number from these people.
Wendy
McDonough, Georgia
U.S.A.
Click here to read other Rip Off Reports on Aaron's Rental Eunice
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
