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  • Report:  #745763

Complaint Review: Aaron's Sales & Lease - Bangor Maine

Reported By:
Jaime - Orono, Maine, United States of America
Submitted:
Updated:

Aaron's Sales & Lease
Broadway St Bangor, 04401 Maine, United States of America
Phone:
2079410033
Web:
www.aarons.com
Categories:
Tell us has your experience with this business or person been good? What's this?
Back in February I got a new deep freezer from Aarons Sales and Lease. Towards the end of February, my brand new deep freezer got dented on the top cover by my nephew that didn't know any better not to sit on cause he didn't know that it was going to dent in. Mind you not my oldest nephew has autism and doesn't comprehend really well. 

I called up Aarons and talked to the manager which I believe his name was Tom. He told me he couldn't do anything about it and he would have to call down to another store and find out what he could do. He told me that it would need to come out of my pocket to get it fixed. I wasn't too happy with that and neither was my sister because she is the one that was going to have to pay for it. About two weeks went by, still no answer from Tom at Aarons.

I went into the store and he told me that it was going to cost me over $400.00 bucks to replace the top because it all came in pieces. I told him I didn't have that kind of money and neither did my sister because we are on a strict budget, that is why we rent to own from them. I told him he needed to figure out what to do. So Tom said he was going to figure it out and get back to me in a few days. Few days passed, no call from him, so I called and he was supposed to call me back and Tom didn't. So another two weeks passed. Again no call no return calls either.

By the time May came around I went in and talked to Tom yet again. He told me the same thing that it was going to cost over $400.00 to replace it and that it couldn't be charged to my account and that it had to be paid up front before he could order it. I told him yet again my sister and I didn't have that kind of money to put up front and why would I want to pay over $400.00 for the cover when the freezer itself was only $400.00 to pay off right then and there.

So I preceeded to tell him he could take his freezer back because I couldn't do anything with it. Tom told me he wouldn't take it back because it had a dented top to it and that he would have to write it off also that I would have to replace the top before I sent it back to him. I told him that I wouldn't replace the top and that if it was going to be this way after all the years and business I have done with Aarons that they could have everything back that I was paying on and shove it up their A**es. Tom told me that I could do what I had to do. I asked Tom for the corporates number so I could call them. When I got it from him then proceeded out the door.  

After I got home I called the corporate office and they gave me a number for the district manager. I left a message for the district manager but he never called me back. I called them again about a week later, still no call back. That is when I decided I was just going to call up Aarons at the end of May and have the freezer picked up at the beginning of June.

At the end of May, I went into the store and told Tom that he could schedule a time to come pick up their freezer because I was unsatisfied and there was no need to pay for a dented freezer because there was a lot of frost going into the freezer because the top wasn't sealing right. Tom didn't question me or anything about it, he just scheduled a time to pick it up and that was it.

They now have their freezer back and they haven't said anything to me about it and as far as I know I haven't been charged for it either.



8 Updates & Rebuttals

coast

USA
Insurance, well ok

#2Consumer Comment

Mon, June 27, 2011

"I'm paying insurance to them"

Does the insurance cover abuse?

"after all the years and business I have done with Aarons"
"Aarons Sales & Lease are the biggest rip off people around the U.S."

So, Aarons was ok for "all the years" but when they wanted you to accept responsibility for abusing their property, you claim they "are the biggest rip off people around the U.S."

You owe them for the damage. If you fail to pay, then YOU are the one doing the ripping off.


voiceofreason

North Carolina,
United States of America
F you too, jerkoff!

#3General Comment

Mon, June 27, 2011

First off, Braniac, you never mentioned anything in the original post about having some sort of liability coverage or warranty with Aarons that might have led you to expect you were covered for all, or some, damage that might occur. Say what you're trying to convey to us, in your own peculiar style, is that you had some kind of service contract with your rental. Typically such plans only cover defect related breakdowns, not physical impact damage caused by end users. Perhaps you also had some kind of damage coverage, but it is highly unlikely that such coverage, again, would extend to damage seen as user caused, as opposed to a true accident, like the ceiling falling down on it, or an electric surge. It's clear, from the way you told them where to shove their freezer, that you hail from the Barbara of Portland School of dealing with businesses and unfavorable rebuttals. We can neatly tuck this complaint into the same folder as that of Barbara, the notorious dollar store slayer. I hear she's offering jobs, if you all are so hard up for cash. You ought to be a perfect fit for her organization.


Robert

Irvine,
California,
U.S.A.
Wow

#4Consumer Comment

Mon, June 27, 2011

What a mature response but then again I still think this has to be a fake report.  But if this was only half the story, I can't wait for the other half.

Here is the key point in this "half" that your maturity level probably doesn't grasp.  You have claimed that they ripped you off, but your last sentence you state that they have not charged you.  So your claim is that they ripped you off by doing exactly what you wanted them to do...take it off of your hands and not keep you or your sister liable for it?

As for your Nephew at best you are using his Autism as an excuse, at worst you are using him to gain sympathy for your situation.  Because if you were not you would NOT have mentioned it, you would have just said that the freezer was damaged by your Nephew sitting on it. 

Unless this "insurance" you have covers ALL accidential damage I would not be surprised if eventually they do "catch up to you" and try to charge you.  But if and when they do it still will not be a RipOff.

By the way if they charge you 3 times more than anyone else why didn't you go somewhere else to get it?


Ken

Greeley,
Colorado,
USA
WOW!!..Just WOW!!

#5Consumer Comment

Mon, June 27, 2011

At first I thought you were just confused, but now I'm pretty sure you're just NUTS!

It would be more than a "dent" to cause the lid not to seal.

The kid must have been jumping on it.

Aaron's was under no obligation to do ANYTHING for you...man up.

I used to repair items for a rental company and NO rental company pays for this kind of damage.

I suspect you could easily find this out by having someone read you your rental contract.

I'll bet Aaron's won't rent anything to you again.


jgray

Orono,
Maine,
United States of America
responses back

#6Author of original report

Mon, June 27, 2011

For the 2 people that responded to this report you are way out of line and don't even know half of the story.















I'm not using my nephews Autism as an excuse for one and two why should I or my sister have to pay for it to be replaced when I'm paying insurance to them.















I think both of you need to get your facts straight and grow up. I think you guys were very inappropriate on responding to my complaint. Aarons Sales & Lease are the biggest rip off people around the U.S. They charge you triple the amount of what you would actually pay for it if you bought it in a retail store.















So please why don't the both of you go F off and leave me the hell alone and why don't you go look in the mirror yourself because you ugly.


voiceofreason

North Carolina,
United States of America
This guy has GOT to be kidding

#7General Comment

Mon, June 27, 2011

YOUR nephew damaged, accidentally, unintentionally or otherwise, this freezer and it's Aaron's fault? THEY should eat the cost of YOUR or your sister's negligence? Get a reality check. I'm no fan of Aaron's. I think a lot of complaints against them are pretty legit, but this one is a definite overstep. In fact, I'm shocked that the manager you worked with even considered helping you out on this. We have special needs family too. We love them dearly, and we need to take extra precautions to see that they don't get into situations they don't understand the ramifications of. Why would y'all let such a child, or any younf child, be that up close and comfortable around a big, sensitive electrical major appliance? This was your faults, and Aaron's will be in their right to go after y'all for the damages. And they probably will at some point.


Robert

Irvine,
California,
U.S.A.
Your kidding right

#8Consumer Comment

Mon, June 27, 2011

Your nephew damaged the frezzer and you are using his Autisim as a reason why you(well actually your sister) shouldn't have to be responsible.  You complain to them and in the end they DIDN'T charge you.  So what do you do, you post a Ripoff report.

If you want to know who is doing the real Ripoff..just go look in your nearest mirror.



coast

USA
accept responsibility

#9Consumer Comment

Mon, June 27, 2011

You must accept responsibility for damages to the equipment. Why do you consider this to be a rip off?

There are a significant number of false rip off claims on this web site.

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