Complaint Review: Aaron's Sales & Leasing - Gastonia North Carolina

I greatly appreciate your empathy, I am sorry to hear of your loss. I had notified the store 2 times prior to the "DUE" date and was under the distinct impression that my arrangements were acceptable. Mid July is when everything started to go hay wire and it was no more than 2 days after we had to take my son to the emergency room the first time that I called to let them know that at that time we didn't know what was happening and what the possibilities were for returning the item if we had to. I mentioned that the item was in mint condition as it was and up until Mid July, I had anticipated keeping it. I did not use the item from Mid July til the time it was returned but Scheduling the pick up is not as easy as you make it sound...with work, and Aaron's store hours. I feel I alerted them in a very fast manner and had time to plan the return, with my husbands work and mine as I was not yet in default, they chose the Monday following as better for them and if you note the representative was fine with that both times I called her and yes, I agree that bills still have to be paid, as we have been fortunate to be able to do so long as I kept going to work Monday through Friday...it is 1 1/2 hour round trip commute. My husband was on very short time during the Summer but his work was picking up. so it was in a very short time that I decided I would need to contact the store so they may prepare for a pick up (this was all within a 2 week time frame). all was scheduled and fine prior to the next payment being done, I have paid all of my bills in a timely manner (aarons or otherwise for the last 2 years) the main issue was the fact that I had made arrangements through one of their staff that was a convenient time for them to pick the item up and a time when someone would be home to assist them. It was during that gap of time the the communication in the store had broken down resulting in a rude phone call from their accounts manager. My point for the report is that this particular Aaron's employee does not have the interpersonal skills to match the position along with the representation that Aaron's was going to hold me responsible for the 6 month I was SUPPOSE to have the equipment when I was returning it after only 2 months. As mentioned in the report, this difference in this items contratual terms was NEVER explained to me as it was a delivery driver who had me sign the paperwork. I have purchased items from Aaron's in the past and am well aware of the standard contract and they boast that there are no long term obligations. So I assumed the contract was the same. I Was not in default with the item, I was trying to return it in a timely manner when I encountered this individual. I have since spoken with a Regional Sales representative and he was very nice. He mentioned that the individual would be spoken to about the situation and training classes may be made available in that area. I am thankful to have this behind me now and my son is finally walking again. I am taken aback, however that you have lost your child and in the larger picture, my situation pales in comparison. Thank you for the insight, not into paying bills ontime (because I do)...but to appreciate those around us even more

I understand and sympathize with your family's medical situation. I am just wondering if you got the tanning bed in June with the $200 payment, had you made anymore payments on the tanning bed? Had you called and let anyone know or had anyone else call stating that you were in the hospital? Did anyone use the tanning bed during all this time you state that you or other family members were incapacitated? If you weren't using it during this time why didn't you make arrangements to have it picked up earlier? If it had been a new car and you weren't paying on it, it would have been repossessed. Like I said before, I sympathize with your situation, but when my son was wasting away and eventually passed away, my mortgage and other bills still had to be paid. The bed might be in mint condition however it is now used...not new.

I understand and sympathize with your family's medical situation. I am just wondering if you got the tanning bed in June with the $200 payment, had you made anymore payments on the tanning bed? Had you called and let anyone know or had anyone else call stating that you were in the hospital? Did anyone use the tanning bed during all this time you state that you or other family members were incapacitated? If you weren't using it during this time why didn't you make arrangements to have it picked up earlier? If it had been a new car and you weren't paying on it, it would have been repossessed. Like I said before, I sympathize with your situation, but when my son was wasting away and eventually passed away, my mortgage and other bills still had to be paid. The bed might be in mint condition however it is now used...not new.

I understand and sympathize with your family's medical situation. I am just wondering if you got the tanning bed in June with the $200 payment, had you made anymore payments on the tanning bed? Had you called and let anyone know or had anyone else call stating that you were in the hospital? Did anyone use the tanning bed during all this time you state that you or other family members were incapacitated? If you weren't using it during this time why didn't you make arrangements to have it picked up earlier? If it had been a new car and you weren't paying on it, it would have been repossessed. Like I said before, I sympathize with your situation, but when my son was wasting away and eventually passed away, my mortgage and other bills still had to be paid. The bed might be in mint condition however it is now used...not new.

I understand and sympathize with your family's medical situation. I am just wondering if you got the tanning bed in June with the $200 payment, had you made anymore payments on the tanning bed? Had you called and let anyone know or had anyone else call stating that you were in the hospital? Did anyone use the tanning bed during all this time you state that you or other family members were incapacitated? If you weren't using it during this time why didn't you make arrangements to have it picked up earlier? If it had been a new car and you weren't paying on it, it would have been repossessed. Like I said before, I sympathize with your situation, but when my son was wasting away and eventually passed away, my mortgage and other bills still had to be paid. The bed might be in mint condition however it is now used...not new.

The name of the offending employee was BILL not Brian. Apparently it was a CAM (in charge of accounts)not the GM that called me and was so tactless. I erronously ASSOUMED it was brian as I knew his name started with a "B" and my conversations with the corporate staff indicated the GM was brian. I thought when "BILL" said "MY CSR" was not authorized, that sounded like something a GM would say, So I apologize to Brian and hope that he, as the GM will correct the situation, but I haven't heard from him either!!