- Report: #1278993
Complaint Review: Aarons - Casper Wyoming
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Author Not Confirmed
Why?
Aarons
Casper, 82601 Wyoming, USA
Phone:
3072656025
Web:
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Business Rating:
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Aarons Horrible customer service Casper Wyoming
Iam buying a sectional couch from Aarons. One of the pieces has a spring poking up. The store manager Amber came to look at it and said they would take it to the store to look at there because they have the tools they need there. I was told I would get it back by the next day. After a week of hearing nothing from them I called and she said she forgot to call but the piece needed a part that had to be ordered. A a few days later I called them again and she said she had again forgot to call but that the piece wasn't working and the spring was still coming out and she was trying to order another section for it but they no longer make that set. She said she would call me back the following day. A couple days later I called because again she forgot to call me back. She was getting another section in for it from another store. Once that came in, and I had to call them again, it was the wrong section. I was told she would call the other store and get the Wright one and call me back the next day. I waited a couple days and after hearing nothing I went into the store to talk to her and she said she was waiting for a family member to bring the section here from the other store. At that point I decided to go to another company for a couch. When I called and told her to pick this couch up she told me they would pick it up that night by 6:30pm. They never showed up.
