Complaint Review: Aarron's Sales And Lease Ownership - Concord North Carolina

The following is a statement given from the General Manager of the Cocnord, NC location. It seems there is video surveillance of the event. If after reviewing the GM's statement Mr. and Mrs. A--- have any other questions please feel free to contact our Divisional Office at 704-845-5064. We would be happy to address any concerns at that time. Kay Zaccardi VP Assistant Aaron's Sales and Lease Mid Atlantic Division In response to the incident on 11-3 in which a lamp was broken, working in the store that day was me, Antoine (SM) and Lisa (CSR). Going from the clock on the security camera which may be off from daylight savings, Mr. A--- entered the store at 2:52, at the time we were already dealing with 3 different sets of customers. I went into a closing at 2:57. Twan was in the warehouse getting #'s for mattress sets for the customers he was helping, at 2:59 on the way from the warehouse to the bull pen, Twan briefly stopped and spoke to Mr. A---, he told him just looking right now, Twan told him would be back with him soon as he could b/c helping a few people up front. At 3:03 cust T. Shue enters store, straight to bull pen Twan began helping her w/questions as he was typing up previous cust., then he directs her to look around and we'll be w/her soon as possible. I come out of closing room at 3:05 and pull sales team into cam office and have 5 minute discussion about the prorated due date issue and importance of having discussion of 1st payments and due dates w/customers. Came out of Cam customers all around bull pen, Mr. A--- walked up around bull pen, Lisa told him be right with him, about 3:10 Lisa walked toward back of showroom w/Mr. A--- to look at some bedrooms. At 3:15 I went into another closing, Mr. A--- sat down to fill out order form at 3:18 and at the same time youngest daughter began running around store unsupervised. At 3:20 another couple came into the store also with a young daughter, soon after Mr. A--- youngest daughter began running around whole store with this couples' daughter, back and forth around the whole store. The whole time he has yet to say anything to his daughter. I come out of closing at 3:25, by 3:30 he has still yet to say anything to his daughter. He finishes his order form at 3:33, I was staging a 48" going out same day, he was at the bull pen, his wife sitting by computer area, and daughter still running throughout entire showroom. As I come from the warehouse, I'm met by a couple just entering store, I greet them and they inform me that they want a blue couch that reclines w/matching recliner and I happened to have the pre-lease BVA in the warehouse to fit their needs, so I turn around and we go right back to warehouse to show them the set. Meanwhile, Lisa is still helping Mr. A--- at the bull pen b/c we didn't have the inventory available that he wanted but C0965 did and we had to do a blank agreement so it took a little longer than usual for Lisa to get file and paperwork together. At 3:37 Lisa completed file, and had Mr. A--- enter into the closing room. His daughter and the other little girl are back in the bedroom area jumping and playing on top of the beds. His daughter is on the middle bed and the other girl is on the LM6 bed on the left. Camera view clearly shows Mr. A--- daughter come down off the middle bedroom over to the LM6, push the other little girl into the lamp causing the lamp to fall off of the nightstand, thus breaking the lamp. It was because Mr. A--- daughter pushed the other girl that the lamp broke. During this time, Lisa is walking back toward the bedroom area with another customer and witness the whole thing go down. At 3:38 Lisa came to the warehouse and informed me of what happened, and that Mr. A--- daughter was still running around store. At 3:41 I am stopped on the way to bull pen by customer just walking into store, I speak to him briefly then head to the counter where I was told another customer was waiting for me with questions about a non-renewed account. During this time is when the other couple, with the daughter playing with Mr. A--- daughter, left the store at about 3:43. A t 3:48 I go into the closing room with where Mr. A---, his wife, and son await, his daughters were still on showroom still running around. I asked Mr. A--- if it was his daughter that was involved in the lamp being broke, and he replied that his daughter told him that it was the little girl in the pink shirt. I asked him was he sure because my CSR told me that she seen his daughter push another girl onto the bed and broke the lamp. He said no. I told him that I would be right back in. I went back out to bull pen, was stopped again by customer that had just came in prior to me speaking w/ Mr. Adams, and he told me he wanted to take the 37" lcd with him and he had cash. I wanted to handle him b/c the purchase was over $1000 and he had all $20's, and I wanted to make sure they were all real. I went into office, counted them, marked them, took care of him and the lady at the counter was the with her daughter in a pink shirt. I asked her about the incident and she said her daughter had been with her the whole time. I asked Lisa again if she was sure that she seen Mr. A--- daughter, and again she explained the whole situation and was sure it was his daughter. I go back in closing room and tell him that my csr was sure it was his daughter, and he said it couldn't have been because he was keeping and eye on her, then stopped in the middle of his sentence and asked "well just how much is the lamp and I'll pay for it", while pulling out money. I told him how much it was, he gave me the money and asked for a reciept and told me he did not want to get the furniture anymore, I gave him that. He then asked if we had any security cameras and I did not tell him that we didnt have any, I told him that the cameras did not go back that far, not knowing at the time that it actually records the corner area of the bed in question. Mr. A--- then left the store at 4:02

After that manager accused your kid, you should have just got your family together and left the store. 187.00 a month is too much for a bedroom set anyway!!!!!