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  • Report:  #1517115

Complaint Review: Abbott freestyle libre 2 -

Reported By:
John - Pittsburgh, United States
Submitted:
Updated:

Abbott freestyle libre 2
United States
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Freestyle libre 2 by Abbott makes a device to monitor your blood sugars since mine is so erratic and I needed this device because my life has been on the line over a dozen times. My doctor put me on this unit and last month two sensors failed and I only had a 14 day of blood glucose monitoring and this month yesterday, I was received three more monthly sensors because each one last 14 days so two equals 28 days and you need that third one when you have 31 days otherwise you're out of luck.

Well either way last month 1/3 of the sensors actually worked this month 1/3 (One sensor) out of three worked? well hopefully it works? And you figure they would send you more than three knowing that the failure rate of the sensors sticking to your skin is so bad that out of three one actually works so they need to send a person nine sensors so they'll have three that actually work?

Or fix the sensors so you don't have all of these sensors that do not stick to a person's skin and they give you stick-ons that don't work because you can't peel a paper off the backing and I have photos of that also. They couldn't figure out to put an extra piece of tab of paper so your fingers can grab the paper and you can easily pull the paper off the sticking units backing?



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People need to start thinking a little more and I have a photo of that that I'll post. Simple fix to this problem so you're 1475 25 stick-ons don't wind up in the trash they actually do what they're meant to do but because you don't develop them properly 99.8% of your sensor stick on wind up in the trash just (put a little extra tab of paper) people so you don't destroy the sensor blue circular pad trying to get the paper off?

And two of the sensors last month and one of the sensors this month did not extract into my skin. I have photos and I document everything and I'm waiting 60 minutes for the sensor to communicate with the reader and if it doesn't work? I'm back to the old fashioned fingerprinting way of checking my blood sugar? 50 times a day because the Abbott freestyle libre 2 has a track record of only one third of the sensors will actually work and this is going to cost me my life.

When I call advanced diabetic supply they gave me such an attitude; (not we're sorry sir) and send back the faulty sensors and will set you out overnight three new sensors? and we'll figure out why they're not firing into your arm or leg? but No they gave me an attitude and said well we cannot send anything until the the 21st of each month, so they basically told me tough crap we know you're very sick with your diabetes and we don't care? Just go die somewhere?

I never been talked to about a medical device failing and getting a cold shoulder and it was advanced diabetic supplies in California that this call happened with and their phone number is:  1-760-579-7200 advanced diabetic supply and I call them on March 4th and I received the three new pods on Wednesday March 23rd 2022 two of them failed and I just inserted the third and last blood glucose monitoring pod in my arm now and I'm waiting for the sensor to finally read the sensor and I will post if this one works?

I am going to call them up today something has to be done where they send me sensors that actually work? Otherwise this is useless and I am going to die because a medical device doesn't work and I'm going to have to switch over to the dexcom system if my insurance will allow me to do so? But in America where we have a third world country medical system it's all about money, it's not about a person's life and helping to save a person's life?



1 Updates & Rebuttals

John

Pittsburgh,
United States
Just received a new shipment of three sensors yesterday and it's already failing,

#2Author of original report

Sun, August 07, 2022

 Not even on me for 2 hours and my sensors are already failing these are the codes it's giving me and it's telling me to try again in 8 hours so in between if my blood sugar drops down to 17 it is not going to alert me and I am going to wind up dying or winding up back in the Hospital where I will be there for a couple of days to a week where it will cost me $35,000 because of a defective medical device.

I have been rushed to the Hospital 6- times because of low blood sugars and my blood sugar dropped down to 2 and and the ambulance worked for a half an hour to get me so my heart would start up by zapping me with the defibrillator and injecting me with sugar because my Freestyle Libre 2 sensor failed and it did not alert me to a low blood sugar they almost lost me this is why my doctor put me on this Abbott freestyle Libre - 2 sensor but since I have been on it they sent me 30 sensors and I am lucky if I had 1- work for the full 14 days?

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