- Report: #1308658
Complaint Review: Ability Recovery Services - Moosic Pennsylvania
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Author Not Confirmed
Why?
Ability Recovery Services
1 Montage Mountain Rd # A Moosic, 18507 Pennsylvania, USA
Phone:
(570) 207-1892
Web:
https://abilityrecoveryservices.com/
Categories:
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Ability Recovery Services - Dawn Ramsey Discussed my account without verifying my identity, refused to sent an itemized bill, hung up after yelling at me refusing to help me anymore. Moosic Pennsylvania
I have been dealing with a collection that I wasn't informed of until April 2016, stemming from a hospital visit in November 2012.
At the time I was insured and the hospital had no issue handling the claim, however, this eventually came back in 2016 about a Physians group who didnt get the insurance info and sent this to collections 4 years after the fact.
I have called ARS only 4 times myself, and have attempted to remedy the situation, because of confusion when the hospital informed me that it was fully paid (my bill), I shredded my original itemized bill from the agency I recieved (which wasn't truly an original and had a zero balance).
I taped my last conversation with this woman, because every call was met with rudeness, and eventual hangup on her end. I am merely attempting to get another itemized bill, and taped the conversation, in it she does say she doesn't have an original bill and hers even shows a zero balance.
More upsetting is she discusses my account without any verification of my personal information, I only gave my name, and after asking the question, she yells and hangs up, while still discussing the collection.
http://componentstudios.com/callrecorder/call/REe7f8f7885018badb8af9b42254cca63d
1 Updates & Rebuttals
Wrong link to conversation
#2Author of original report
Tue, May 31, 2016
http://componentstudios.com/callrecorder/call/REec38f7d720676aac66b331296e5e7e57 During this call I get verbally reprimanded when asking for an itemized bill - then hung up on
