- Report: #444649
Complaint Review: Acai Berry Detox - FWM Laboratories - Hollywood Florida
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Acai Berry Detox - FWM Laboratories
3007 Greene Str Hollywood, 33020 Florida, U.S.A.
Phone:
866-949 0138
Web:
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Acai Berry Detox - FWM Laboratories Company wouldn't stand by their policy until I got my bank envolved..... Hollywood Florida
Call them within 30 days of order date for RMA number to return product. They don't read the small print themselves. Their small print says, You also have thirty days from order date to receive a refund minus shipping and handling.
Problem was that they kept telling me that the thirty days is only allowed if you called them with 14 day trial period. They refused to give me a RMA number based on this rule. A rule that isn't written in their small print. What is in their small print.
That customer can return product within 30 days of purchase date for refund minus shipping and handling. I had to get in a three way call with my bank and one of their reps. The run around was quite humorous. The Wells Fargo rep must have asked/told the FWM rep 5 times. "Your website says refund within 30 days of purchase period....now give us the RMA number."
The FWM rep finally gave in and followed her own small print. Remember at first, this company refused to follow their own printed word. They would not allow me to return product until I got a Wells Fargo rep to help them read the small print. Their small print.
Consumers should ask their credit card company or debit card company to help them make this FWM stand by the small print. Any rebuttal to this testimony does not negate the facts of this letter. This company will lie to you and not give you an RMA number to return product until the consumer gets their bank involved. Someone who has experience with companies like FWM.
Srn
Tucson, Arizona
U.S.A.
Problem was that they kept telling me that the thirty days is only allowed if you called them with 14 day trial period. They refused to give me a RMA number based on this rule. A rule that isn't written in their small print. What is in their small print.
That customer can return product within 30 days of purchase date for refund minus shipping and handling. I had to get in a three way call with my bank and one of their reps. The run around was quite humorous. The Wells Fargo rep must have asked/told the FWM rep 5 times. "Your website says refund within 30 days of purchase period....now give us the RMA number."
The FWM rep finally gave in and followed her own small print. Remember at first, this company refused to follow their own printed word. They would not allow me to return product until I got a Wells Fargo rep to help them read the small print. Their small print.
Consumers should ask their credit card company or debit card company to help them make this FWM stand by the small print. Any rebuttal to this testimony does not negate the facts of this letter. This company will lie to you and not give you an RMA number to return product until the consumer gets their bank involved. Someone who has experience with companies like FWM.
Srn
Tucson, Arizona
U.S.A.
1 Updates & Rebuttals
Jordan Powers
Wayne,Pennsylvania,
U.S.A.
You last solution is to call this no.
#2Consumer Suggestion
Mon, April 20, 2009
Good thing you sought a way in which you, a bank rep and FWM operator can talk and clear things out. But if this solution fails, I advise you to call 866-949-0138. I used to be an Acai Berry subscriber but decided to not push through with it so I called that helpline and they canceled my order right away.
