- Report: #449577
Complaint Review: Ace Rent A Car - San Diego California
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Ace Rent A Car
2305 Pacific Hwy San Diego, 92101 California, U.S.A.
Phone:
619-2336277
Web:
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Business Rating:
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Ace Rent A Car SCAM NO CARS AVAILABLE TRIED TO ADD "FEES AND TAXES" San Diego California
We rented an economy car on their web-site. First problem: no shuttle at the airport pick up for at least 45 minutes. We had to call twice to get a pick up. We had a guaranteed rate of $29.97 per day with taxes and fees it came to $36.37. When we arrived at the "lot" which is nothing more than a driveway, there were no economy cars there, only vans. They tried to upsell us to a van. We said "no". Then they tried to upsell insurance. We again said "no". We had to show proof of insurance including insurer's name and policy number. When they couldn't upsell us, they claimed the extra taxes and fees would be around another $25.00 per day. Our rate turned out to be somewhere in the neighborhood of $62.00, not the $36.37 (which already included taxes and fees). We walked away and went to Alamo which is a couple blocks away. We rented a car from Alamo for around $39 per day. In my opinion Ace is a rip-off. I tried to save a few bucks by renting with Ace instead of Alamo and it ended up costing me money and lots of time.
Concerned
Minneapolis, Minnesota
U.S.A.
Concerned
Minneapolis, Minnesota
U.S.A.
1 Updates & Rebuttals
ACE Rent A Car
Indianapolis,Indiana,
USA
Rebuttal from ACE Rent A Car
#2
Tue, August 18, 2009
ACE offices provide roughly 500,000 rentals a year. It is our goal that every single rental is a great customer experience. We are very disappointed when we see reports such as this one. Because this is an anonymous report, we have no ability to check into the circumstances of this rental. However if any ACE customer feels that their rental was anything but an experience they can highly recommend, we invite them to call us at 800 243-3443 so that we can have an opportunity to make it right.
