- Report: #696621
Complaint Review: Ace Rent a Car/Blue Oval - los angeles California
Reported By:
Larry -
redondo beach, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Ace Rent a Car/Blue Oval
9750 airport blvd los angeles, 90045 California, United States of America
Phone:
(317) 248-5686
Web:
www.acerentacar.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Ace Rent a Car/Blue Oval www.acerentacar.com Ace Rent A Car Blue Oval LAX tried to SCAM my Credit Card los angeles, California
Beware of these scam artist and always check your credit card as their $300 deposit policy is more than meets the eye. When you get to the front you will here, "we are placing an additional $300 hold on your credit card". Fair enough, but I always wondered, if I wanted to steal or damage your car, what good is $300, but I digress. Read their Yelp Reviews, 1.4 stars 2/11.
In February 4th I rented a car from Ace Rent A Car. The total with taxes was $30 per day. I had an 8 day rental. My total was $250ish 6 days later I checked my credit card and the same amount that the agent said would be credited back to me after 3 days is still on my Am Ex card. The $250+ charge turned into 3 charges that totaled $744. With Am Ex, always call to dispute they are your first line of defense. I call Ace and they sent me to the corporate offices. Well guess what, corporate does not communicate with the branches so they could not look up my information. Then I try calling the local branch and their phones are too busy on a Thursday morning to pick up.
What is going on here? Their extra charge, caused my travel card to go over the limit. Guess what an additional $30 charge.
I simply want them to take accountabilty, return my funds and provide me a $30 statement credit for causing my card to go over the limit.
You can save a dollar by going with these guys, but the headache and fees are not worth the $25 savings. Try a trusted name, these guys have customer service issues and will not be around long at this rate. Very disappointed.
In February 4th I rented a car from Ace Rent A Car. The total with taxes was $30 per day. I had an 8 day rental. My total was $250ish 6 days later I checked my credit card and the same amount that the agent said would be credited back to me after 3 days is still on my Am Ex card. The $250+ charge turned into 3 charges that totaled $744. With Am Ex, always call to dispute they are your first line of defense. I call Ace and they sent me to the corporate offices. Well guess what, corporate does not communicate with the branches so they could not look up my information. Then I try calling the local branch and their phones are too busy on a Thursday morning to pick up.
What is going on here? Their extra charge, caused my travel card to go over the limit. Guess what an additional $30 charge.
I simply want them to take accountabilty, return my funds and provide me a $30 statement credit for causing my card to go over the limit.
You can save a dollar by going with these guys, but the headache and fees are not worth the $25 savings. Try a trusted name, these guys have customer service issues and will not be around long at this rate. Very disappointed.
1 Updates & Rebuttals
larrin d
United States of AmericaAmerican Express Helped Me Get My Money Back
#2Author of original report
Mon, April 11, 2011
Received multiple calls from the rental car company, but no resolution, just multiple times, saying I will get back to you. American Express got my money back for me. at least I got my money back.
