- Report: #269242
Complaint Review: Acer - Compucare - Blaine Washington
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Acer - Compucare
1317 W. Bakerveiw Rd. #105 Blaine, 98226 Washington, U.S.A.
Phone:
360-733-1234
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Acer - Compucare Ripoff and Dishonest practices Blaine Washington
In Feb 2007 I bought acer 2480 computer at compu care the computer has worked great till last night when I turned it on. It turned on booted up then went blank. thinking it was the power supply i took it to compucare they told me that it was likely my hard drive and all my files would likley not be retreivable and to try anything would cost 200 dollars. I got upset told the guy that the computer was 6 months old and that i shouldnt have to pay for there mistake. he then proceeds to tell me that i have abused the computer and that acre would likley not do any warrenty work. I took my laptop and left the store. 5 minutes later my Girlfreind takes the computer into the store tells evreyone in the store that her boyfriend was just in the store and that she was not happy with the service that i got. The very same computer nerd takes my laptop and explains to her that it would cost 40 dollars to retreive my files if possible. My question is why the difference in price is this guy just a conartist or do b***s really make the world go aroound.
Ralph
Blaine, Washington
U.S.A.
Ralph
Blaine, Washington
U.S.A.
1 Updates & Rebuttals
Eric
Coopersburg,Pennsylvania,
U.S.A.
Next time...
#2Consumer Suggestion
Tue, January 01, 2008
From what you stated in your report, it sounds to me like you went in to Compucare with an attitude, ticked the guy off, and ended up in a bad situation. I'm also a technician. I don't know what the guy did to check your computer out in order to conclude it was the hard drive, but the fact remains that (1) you should have been backing up your data. NEVER rely on one single medium to store your files without some form of backup. (2) A computer is a complex piece of electronics. It's not like a hand-held radio. Any number of things can go wrong, especially with a brand new system which hasn't even been burned-in. And finally (3) the hard drive, if a total failure, should have a manufacturer's warranty. They can be anywhere from 1-3 years, depending on the manufacturer. Though their warranties will NEVER cover the loss of data on your drive, they will cover the part replacement.....and ONLY the part replacement, not the labor required to install the new drive, or all the software that was on it. As for the laptop, if the tech said that he could retrieve the data, that means that drive is still operational and accessible, and whatever problem that occurred was not the result of a total failure, which is what he seems to indicate regarding your Acer desktop. At any rate, this should serve as a lesson for you. Always backup your data, and remember that with EVERY electronic device you buy there IS a break-in period. Most of the time if the device lasts 6 or more months, it will in all probability last a few years or more. Don't cut the technician's throat....he or she did not design or manufacture the drive. They just installed it. If you want to complain, blame where blame is due. Call the drive manufacturer. It probably won't do much good to rag on them about it, but they will replace the drive.
