SavvyBuyer
Portland,#2Consumer Comment
Wed, September 29, 2010
This company's website says they ship anywhere in the U.S. and free shipping on all orders over $500.
Though they state "with several warehouse locations in SW and East coat, we're able to ship within 24 hours" and the rebuttal they submitted to the original author's post stated "our warehouse" my experience shows this is not true.
The company's address is actually a residential address in Florida and the purchase do not actually ship from their warehouse. It is simply placing order in its company name from an unrelated HVAC wholesalers and have them drop ship to customers address in their company's name.
The actual wholesaler, when contacted stated that it only sells to licensed HVAC contractors and it has no affiliation whatsoever with acfactorystore.com, so the claims "our warehouse" or "factory direct", in my opinion, are deceptive.
landev
deary,#3Author of original report
Wed, January 06, 2010
Attacking one's character for telling the truth is a rather low blow, but not surprising from this dealer.
All accusations stated in the original report are factual and have been documented with the Federal Trade commission and the Florida State Attorney General's office.
For clarification, the unit was indeed installed by a licensed contractor and the defective circuit board was noted by the installer at the time of installation. Thankfully, Mitsubishi has stood by its warranty and our system in now installed and working well.
I would highly recommend this unit for those living in colder climate. However, those choosing to buy from this dealer are forewarned to do business at their own risk.
Nick
Boca Raton,#4UPDATE Employee
Tue, January 05, 2010
This is a formal
response to Mr. Lance's ridiculous claims (for those of you who are
interested).
Nick,
We will proceed with the order, but we will want to use our American Express
card rather than the Visa I gave you earlier. Please cancel the Visa
charge and give me a call when you get in tomorrow at 208--5523 and I will
give you the number for the AE Card.
Thanks,
Lance
We (the AC Factory store) placed a SPECIAL order for
him and it took a 4-days to be delivered to our Warehouse. We shipped it out as
soon as we received it, on the same day. As is our policy (and as most of
businesses do) we needed a payment for this special order and in this case Mr.
Lance paid it by credit Card. I have no idea why he couldn't understand this
simple process which we explained to him and is our company policy (it was been
clearly written).
I asked Lance for help on shipping cost because these
units are oversize and the location that he live in Idaho and he agreed.
We have never shipped out any damaged goods, we
cannot, it was all brand new from Mitsubishi, if our goods were damaged, then
the freight companies would refuse to accept it. Even I have personally told
Mr. Lance about this and wrote him to suggest a best solution for him.
I have a suggestion for you. When you receive your
Mitsubishi unit from FEDEX, please open the box for both units and view them
carefully even the box looks undamaged. Since it is shipped over long
distances. Tell the driver wait for you. DO NOT SIGN any paperwork until you
check them personally. If there is any damage at all, then do not sign any
papers ( or accept it ) and call me right away.
Nick"
Usually FEDEX is good with deliveries but from time to time things happened. That's why we usually remind our customers to check out the products before they sign the Bill of Lading. I have no idea why Mr. Lance initiately accepted that obviously damaged goods from FEDEX.
As the universal rule if a buyer signs the B/L from
FEDEX, then the buyer takes full responsibility to make a claim with FEDEX
themselves. Mr. Lance did not send any damaged photos to FEDEX and as a result
was denied compensation. And in the same time, if item have damage , Mr.
Lance should not sign for it eventually the item would return to us instead and
we could send him a new one.
The next day, Mr. Lance placed an order for a new unit
to replace the one that was damaged. Two days later we planned to ship it out
but discovered that Mr. Lance disputed both of the units with American Express
for $6,190.
This created a major problem for us creating a $6K
deduction in our accounts. I assumed Mr. Lance was playing both sides, getting
the full amount refund from Amex and getting a new unit from us. In any case,
Amex dragged their heels in dealing with this matter (which was created by Mr.
Lance).
After four days he asked me to cancel the order AGAIN
and I told him that he needed to do that on his own, since he complicated
matters already. John from Amex also indicated that Mr. Lance was extremely
troublesome and wasn't going to go out of his way for him.