Complaint Review: ACS INCORP - Internet

Today at 5:28 PM I received the email (posted below) from ACS INCORP ([email protected]). I cannot imagine that a collection's agency would use an @gmail.com email account, nor does it state anywhere in the email what ACS actually stands for. I have never received a phone call from who or whatever this company is. In the email they actually wrote "Grab your debit card and call us or e-mail us right now in order to make a payment and freeze down this case" listing their phone number "1-347.627.0230." The email states that if I do not make a payment "within the next 48 hours or else the case will be downloaded against" me. The bottom of the email states that it was sent from ACS legal department, I am currently studying to obtain my paralegal degree and work for a number of lawyers and have never once ever heard of a case "downloaded" against someone, nor would we ever instruct anyone to "grab their debit card...to freeze down" a case. 

Extremely strange. That is all I have to say about it. I have never been a customer of any business with the name "ACS" nor have I ever heard of this company. It was no surprise that when you type ACS INCORP or ACS Legal department into Google, the very first results to populate are websites and people reporting harassment from this company.  

This is the exact email I received today (the only change I have made is deleting my email address):  

Subject: Reference - Account Number 60595-28; Subject - Lawsuit
ACS INCORP <[email protected]>
Tue, Dec 6, 2011 at 5:28 PM
To: [email protected]
Bcc: **this is where they posted my email address**

This is in reference to your Account number 60595-28 with ACS in order to notify you that after making several calls to you on your phone number, we were not able to get hold of you. So the IC3 (Internet Crime Complaint Center) has decided to mark this case as a flat refusal and press charges against you.Your account with ACS is in Final Collections. According to our records, your outstanding balance is $986.45Do revert back if you want to get rid of these legal consequences and make a payment arrangement within the next 48 hours or else the case will be downloaded against you.The opportunity to take care of this voluntary is quickly coming to an end. We would hate for you to lose the option of resolving this before it goes to the next step which is a Lawsuit against you, but to do so you must take immediate action.As we have shared with you in previous letters, read your loan agreement; the next step is clearly defined. It could cost us both a great deal of time and money; you can avoid this by taking care of this now.It is quick and easy:

Grab your debit card and call us or e-mail us right now in order to make a payment and freeze down this case.

Contact us on 1-347.627.0230

If you do not take immediate action:
We will be forced to download this case against you and once it is downloaded the creditor has entire rights to inform your employer regarding this and if you are found guilty under the bench of jury then you have to bear a law suit which will be amounting to $4515.85 and will be totally levied upon you and that would be excluding your bail charges, your attorney charges and the due amount pending on your name $986.45

Thanks for being our customer,
ACS Legal Department

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