- Report: #1016337
Complaint Review: ACTIVE Advantage - San Diego California
Reported By:
Tony -
BRIGHTON, Michigan, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
ACTIVE Advantage
10182 Telesis Court San Diego, 92121 California, United States of America
Phone:
Web:
Active.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
ACTIVE Advantage Active.com Maybe it's not Fraud but it for sure a scam! San Diego, California
I received an email that said "Your premium membership has been extended for 12 months at $59.95" which sounded harmless enough...but then I said to myself "I never signed up for a membership with ACTIVE Advantage...and who the heck is Active Advantage?" I almost deleted the email assuming it was a email phishing scam until I read they used "My card on file". This really freaked me out. Of course the email does not give you a phone number to call, just a generic email address. So I went online and looked them up only to find most of the links were to complaint pages and anti-scam websites. It seems that if you work with a charity or running event, when you donate or sign up, Action Advantage adds a box (that apparently nobody sees) to get a free trial membership. They use the card you donated with, or signed up with, to then bill you later. Now I am very careful to unclick all boxes before I submit, in fact I did that on this site. I also tried calling them only to find out they do not work on Presidents Day; so I have to call again tomorrow to find out how to get this bogus charge removed. I have read that people do get their money back, and I am hopeful I will to. I will say that even if I get my money back and this is a legit business, I will never use them or donate to a charity or event that is affiliated with them. My impression of Action Advantage is a shameful company using awful business practices.
2 Updates & Rebuttals
ACTIVE Levi
United States of AmericaACTIVE Advantage Membership Program
#2UPDATE Employee
Tue, February 26, 2013
Hi Tony,
As a member of the ACTIVE Advantage team Id like to apologize for the
confusion. Our goal is to provide an enjoyable membership experience by making
it cheaper and easier for members to participate in their favorite activities
and events. It appears that your experience has not been ideal. Therefore, Im
glad to know that your refund is already in the works. We strive to provide the
best possible service to our members and happily abide by our Satisfaction Guarantee.
If you have questions, or need to get in touch with us about your Advantage
account, email us at [email protected]
or call us at 866-561-0647 (Mon-Fri, 7am - 5pm PT). Thank you.
Tony
BRIGHTON,Michigan,
United States of America
Active.com update
#3Author of original report
Wed, February 20, 2013
The good news is that Action.com (Action advantage) did process a refund and I should get it in 5 to 10 days. This seems like a common issue with this company since anytime I asked a question about how this happened they quickly said "we work with w lot of companies, but I'll put through the credit now". It looks like this charge was in connection with an after school activity I signed my son up for. (by the way the program was for NASA for kids, not what you would expect a runners/activity website would be involved with) I am very disappointed that a public school community program would allow a for-profit business to operate this way. I would expect this type of business practice from a on-line store but not from a school/community education website, that's just poor taste to say the least. So in short, it was a real company, I have a credit in process, Action.com business practices, in my opinion, are inappropriate, I will never use their services or company, and I will no longer support any school program or fundraiser that uses them.
