ADEPT MOVING COMPANY
Van Nuys,#2UPDATE Employee
Mon, July 29, 2013
Dear Yawei
I'm Max, Customer Care Manager at Adept Moving, and I assure you that such issues as described in your review remained in the past and are not characteristic of our company any longer. Our customer service has significantly improved and our current staff are very polite, understanding and willing to do as directed by the customer, as well as highly professional and efficient. Mistakes of the past have been corrected, but we are very sorry for the situation you had to face. On behalf of our company and all employeesб I'd like to apologize to you for the inconvenience you’ve mentioned. Please understand that the company has changed for the best and we would be more than happy to improve our relations. I'd really appreciate if you find a spare minute to e-mail me to [email protected] or call at (323) 466-2618 and ask for me or Eugene (Monday through Friday from 8am to 5pm) so that I'll have a chance to apologize to you personally and do my best to make you happy and satisfied. Thank you for your understanding and patience.
Sincerely,
Max Koby
Customer Care Manager
ADEPT MOVING