- Report: #1270628
Complaint Review: ADT Home Security -
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Author Not Confirmed
Why?
ADT Home Security
USA
Phone:
8006899554
Web:
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Business Rating:
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ADT Home Security ADT protect your home,ADT Mandy Direct,ADT Defender out of Texas. Fl.,In.,Wa. Sales rep lie, malfunction equipment no response,customer service bogus, been on hold now for over an hour 10 min. and still waiting Indianapolis In.,Tx.,Fl.,Wa
Purchaced ADT Home Security as sales rep. stated that if the phone line is cut or unpluged it will alert monitors and police will be called. LIE! Then they offer for 600.00 dollars more to install cellular connection. After signing contract they got you. I then find out they are rated buy thier customers as very bad, wish I had know about ripoff report before. They show a good rating on line with home security systems as after thier subcontractors sucker you, the corporate office cuts ties with you if a problem arises and refers you to the lier contractor.
Now ADT claims no responibility. You think you are dealing with one Co. and find out you are dealing with at least two. ADT rating looks very good on line but after they ditch you and blame it on thier subcontractor they are out of the picture. Now they have no connection with the problem they caused. I have been on the phone over 2 hour 20 min. now with no responce. Still on hold listening to music! So much for thier emerency services!
Then ADT protect your home changes it name to defender as the complaints pile up.1600.00+ dollars plus another 600.00 for cell connect, for the same equipment thier compeditors claim they charge less than 400.00 for. No response to equipment failure 1st time. 2nd time equipment failed police showed up when there was no alarm set off. They claimed the panic button was pushed but no way. 3rd equipment failure, alarm went off by itself and it is deafening. They said they could not shut it off. Now I have hearing damage with rinking in my ears and have to wear hearing aids. After I filled a report on line the alarm went off by itself.
ADT has a perfect buisness model on scamming thier customers. They use the laws to protect themselfs and screw you for big bucks. And the Attorney Generals, Consumer Protection People, and BBB are guilty of not doing thier jobs. BBB rates A+ and shows 1 positive review, 1 neutral, and 99 negitive. How does that get an A+ ?
ADT is the worse home security I know. For the longest peroid of time I was not able to arm the system but was still getting charged and told I was being monitored. Lie! Lie! Lie!
Bait and switch, scam , lie, they and thier accomplists are one of the lowest forms of thiefery on the earth.
