- Report: #1416318
Complaint Review: ADT Security Services - Aurora Colorado
Reported By:
Linda -
Pensacola, Florida, United States
Submitted:
Updated:
-
Author Confirmed
Why?
ADT Security Services
3190 S. Vaughn Way Aurora, 80014 Colorado, United States
Phone:
Marty salesman 1850696065
Web:
MYadt.com
Categories:
Business Rating:
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ADT Security Services Marty (salesman) who called me via phone swindled me out of $120.00 Aurora Colorado
I purchased an ADT Security System from Marty over the phone, after he offered me a $120.00 refund for two months of free service. He said ADT would mail me the rebate. After several weeks of not receiving it, I contacted Marty on Nov. 22 at 9:06 AM. He said, quote, "I will get it to you." I did not get it, so I called him again on these dates: Dec. 1 @ 2:38 PM; Dec.6 @ 3:14 PM, and today, Dec 11 @ 9:26 AM. Each time he said he would call and check on it. He said he didn't know what the problem was. Today I told him to give me the number of whomever he was calling (951 892 7402). I called and the rep said I should have received a rebate certificate via email. I DID NOT RECEIVE THIS FORM. She said it may be in my spam folder. It is not. She also said it takes 8 to 12 weeks to get refund. Marty did not tell me that. I told her to send me the form today. She did via email. I received it without any problem. It explicitly states that you must return the form within 30 days of installation date, which was October 25, 2017. I have now just discovered that I have been swindled out of $120.00 because the 30 days have already past.
1 Updates & Rebuttals
Andrew
Florida,United States
ADT Security Services
#2UPDATE Employee
Thu, December 14, 2017
Hello. I apologize for this frustrating experience and we'd like to look into these cocnerns further to help. Could you please email us your account information for where your service is located to [email protected], and we'll follow up to assist. Thank you. -Andrew
