- Report: #1044482
Complaint Review: ADT security - Internet
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Author Confirmed
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ADT security
Internet, United States of America
Phone:
Web:
Www.adt.com
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ADT security Extortion Internet
I recently purchased a new home on 3/28. The former owner is 85 years old and did not remember the access codes to his ADT security system. I called ADT to see about getting the default codes which would allow me to reprogram the security access codes required to turn the system on and off.
ADT informed me they were unable to relinquish any access codes without the permission of the previous owner, who had been paying for monitored service for a number of years. I can understand this policy, it is good to be careful whom you give security system codes to.
I called the former owner and explained the situation to him. After he contacted ADT to give them permission to talk to me about the security system installed at my new address, he contacted me to let me know he had done so. When I called ADT back they told me that the only way they would give me the default codes to MY security system was if I signed a three year monitoring contract!
I do not want to pay for monitoring. All I want is to be able to turn my security system on and off. ADT was paid for the installation of the system as well as having been paid for many years worth of monitoring. The income from this one house FAR exceeds the cost of any real time or labor associated with the system. To provide me with the access codes required to turn my security system on and off would cost them exactly $0.00.
I used to think of ADT as a decent company with good customer service. I previously owned a house with an unmonitored ADT system installed in it and the one time I had trouble with it they quickly told me what was needed to solve the problem. Now I see that they are just money hungry and willing to take advantage of a person in order to line their pockets.
ADT informed me they were unable to relinquish any access codes without the permission of the previous owner, who had been paying for monitored service for a number of years. I can understand this policy, it is good to be careful whom you give security system codes to.
I called the former owner and explained the situation to him. After he contacted ADT to give them permission to talk to me about the security system installed at my new address, he contacted me to let me know he had done so. When I called ADT back they told me that the only way they would give me the default codes to MY security system was if I signed a three year monitoring contract!
I do not want to pay for monitoring. All I want is to be able to turn my security system on and off. ADT was paid for the installation of the system as well as having been paid for many years worth of monitoring. The income from this one house FAR exceeds the cost of any real time or labor associated with the system. To provide me with the access codes required to turn my security system on and off would cost them exactly $0.00.
I used to think of ADT as a decent company with good customer service. I previously owned a house with an unmonitored ADT system installed in it and the one time I had trouble with it they quickly told me what was needed to solve the problem. Now I see that they are just money hungry and willing to take advantage of a person in order to line their pockets.
1 Updates & Rebuttals
Mike
Jacksonville,Florida,
ADT Customer Relations
#2UPDATE Employee
Fri, April 19, 2013
Good Afternoon, my name is Dan and I work out of ADT's Corporate Customer Relations office. I am very sorry to hear about your experience and would like to have my team reach out to see what we can do to help you out. Please send your contact information to [email protected] and we will call you. Thank you. -Dan
