- Report: #1368611
Complaint Review: ADT -
Reported By:
So upset -
Philadelphia , Pennsylvania, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
ADT
USA
Web:
N/A
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ADT Aka defenders aka protect your home Pa
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I got a post card in the mail from ADT stating new customer $27 a month free Installation and Equipments and $100 Visa card ALL LIES when the technician came out he stated you're not really protected if you take the $27 plan he stated I should go with the package up from that because the $27 plan burglars can cut the wire from outside he stated the next package up $48 with cell phone back up with Camera I said OK he stated because that's not what I signed up for initially he would have to come back out with the camera so we will sign the paperwork then I have waited over four months no no camera no paperwork just a monthly bill for $52.99 I called the company and they told me they've been waiting for me to sign a
contract first I refused to sign the contract because I did not get what I was promised the representative then stated the hundred dollar gift card is expired , how was it expired if I never received it she stated after not receiving it after 30 days I should've called it's too late now why would I wait till this long really rude very adamant just out of control I stated to the representative technically I have no contract as it was never signed so I would like to cancel service she told me I she told me I can't cancel at this point it's a three-year contract this is a total rip off so now I am jerked stuck with a bill for $52.99
for three years totally unfair someone need to fix this I was misled all this time and every time I call ADT state they have no workout for me to have to transfer me back The authorized dealer which is the fenders a.k.a. protect your home I would really like my money back for the last six months that I've paid also cancel the contract I can get the alarm through ADT directly not authorized dealer or go with another company defenders A.k.a. protect your home are criminals they are professional thieves Ron A.k.a. protect your home are criminals they are professional thieves Run throw the postcard in the trash throw the postcard in the trash
