- Report: #1446721
Complaint Review: ADT - New Hope Pennsylvania
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Author Not Confirmed
Why?
ADT
New Hope, Pennsylvania, United States
Phone:
8002382455
Web:
www.adp.com
Categories:
Business Rating:
(0)
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ADT Home Security New Hope Pennsylvania
Beware of this company!! Their business practices are very deceptive. They told me multiple lies in order to get me to purchase the system.
The first lie was when they asked me for my credit card on over the phone. They asked for a credit card and said they were only going to put a hold on the card when in fact they charged the card for $104. Then they told me I would get it back after the appointment with a sales rep. We were later informed we would only get the money back if we purchased the system. We did in fact purchase the system. When I aksed why the money wasn't refunded I was told I was not approved to recive the $104 charge back. I was then told they would try to make an excpetion with a manager and I could fill out a rebate form and wait 8 weeks to receive the money back but there are no guarantees I would get it back. This is theft. Plain and simple.
I was also told the system would be covered under warranty for as long as I have the system. I am now being told the system will be covered for 3 years.
Another misrepresentation was that I would have access to the pulse phone app for as long as I had the system. That was also not the case. Once the original 3 year contract is up you will no longer have access to the pulse app if you stop paying $53 per month. I can understand the fact that the mobile app only works if you are paying for it but when I asked the question I was lied to and told it would continue to work. I aksed the question 5 times because it didn't sound right and was lied to 5 times.
I would run away from this company and never look back.
