- Report: #232869
Complaint Review: Advanta Express Merchant Processing - Hagerstown Maryland
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Advanta Express Merchant Processing
5660 New Northside Dr, Atlanta, Georgia 30328 Hagerstown, 21740 Maryland, U.S.A.
Phone:
877-810-9315
Web:
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Advanta Express Merchant Processing - First Data - Express MPS Company scams you into signing up and then steals your money! ripoff Hagerstown Maryland
In Feb 2006 I recieved a call from Alex Miller, an account executive at the time for Express Merchant Processing Solutions a.k.a. Advanta Express Merchant Processing, First Data, and Express MPS. He convinced me to start using his company for credit card sales and if I signed up with him by the end of the month I would recieve $300 in credit for signing up. The fees were less then I paid now and decided to give thema try. Alex told me there were no monthly fees, no termination fees, and asked I read over the contract he was faxing me and to sign and fax back.
I fell for the scam and signed the contract, but I did read it over and all the terms Alex told me about were in black and white and agreeable.
Then the next month I get my first statement. I was charged for my transactions and charged a monthly fee of $25. I called to argue and the cust. ser said to call my sales rep. I called Alex, and guess what, he no longer works there and the new person knows nothing about and $300 promotion and they always charge a fee!
I fax them the contract and the take off the monthly fees eventually but I never recieve the $300 promotion.
Fast forward to Dec. 2006. I get a letter from Express MPS stating there will be a $75 service fee for December due to high volume (not me, their company)and if I did not want pay the fee juat call. Well I called and said I did not want to pay and they said ok. Which I wonder why they would charge a fee anyway since if there is more sales volume, they are making more money anyway from the percentage fees and per transaction fees.
January comes around and they charged me $81.75 service fee. so I called and after a rude and unprofessional conversation with the customer service supervisor the account was terminated. And unless when the supervisor was hanging up on me she stated there was a fee, I was never told I was going to be charge $500.
Then a week later I see my account has been deducted $500. When I called I get several other numbers to call and finally get Jeffrey Dennis and he tells me that the contract I signed, which says nothing about a termination fee, was just a application form. And they sent a packet that says the terms and I had 30 days to read the terms and call to cancel at that time. I never recieved the packet nor do they have proof but yet they are still $500 richer and I am broke.
For the past year I have been tormented by this company and wish I was never sucked into thier scam just to save a few dollars!
There has to be something we can do to this company to stop more people from lossing thier hard earned money to crooks like them!
Donna
Montgomery, New York
U.S.A.
I fell for the scam and signed the contract, but I did read it over and all the terms Alex told me about were in black and white and agreeable.
Then the next month I get my first statement. I was charged for my transactions and charged a monthly fee of $25. I called to argue and the cust. ser said to call my sales rep. I called Alex, and guess what, he no longer works there and the new person knows nothing about and $300 promotion and they always charge a fee!
I fax them the contract and the take off the monthly fees eventually but I never recieve the $300 promotion.
Fast forward to Dec. 2006. I get a letter from Express MPS stating there will be a $75 service fee for December due to high volume (not me, their company)and if I did not want pay the fee juat call. Well I called and said I did not want to pay and they said ok. Which I wonder why they would charge a fee anyway since if there is more sales volume, they are making more money anyway from the percentage fees and per transaction fees.
January comes around and they charged me $81.75 service fee. so I called and after a rude and unprofessional conversation with the customer service supervisor the account was terminated. And unless when the supervisor was hanging up on me she stated there was a fee, I was never told I was going to be charge $500.
Then a week later I see my account has been deducted $500. When I called I get several other numbers to call and finally get Jeffrey Dennis and he tells me that the contract I signed, which says nothing about a termination fee, was just a application form. And they sent a packet that says the terms and I had 30 days to read the terms and call to cancel at that time. I never recieved the packet nor do they have proof but yet they are still $500 richer and I am broke.
For the past year I have been tormented by this company and wish I was never sucked into thier scam just to save a few dollars!
There has to be something we can do to this company to stop more people from lossing thier hard earned money to crooks like them!
Donna
Montgomery, New York
U.S.A.
3 Updates & Rebuttals
Ly
Santa Clara,California,
U.S.A.
My situation, Now, they told me to pay another $1300 for equipment leasing.
#2Consumer Comment
Tue, May 22, 2007
It happened to me the same way it happened to you. The difference: I did call and canceled on Nov '06 with a cancel confirmation. They charged me a $500 fee. Nothing has been said about the fee waived and etc... Now, they told me to pay another $1300 for equipment leasing. It is non-sense and I will not give in. I am looking for ways to sue or let BBB know about this company. We all need to unite and come up with a strategy to sue them.
Donna
Montgomery,New York,
U.S.A.
This company is still out to screw you!
#3Author of original report
Mon, January 29, 2007
In response to the above, I did call to terminate the account and refuse the high volume fee upon recieving the letter in December 2006. Perhaps the customer service rep did not hear me ask to cancel since they continued to talk over me and finally hung up in me. But I did call. As far as the application I signed, perhaps the part about the confirmation of a program fee was in the tiny illegible writing that was underneath the "sign here" sticker posted on the fax application that I faxed back. Important information like that should not be covered up and faxed. Which again leads me to believe this company has only one thing in mind. Take as much money as they can from people in a short time and who cares what they think about the company as a whole. And if I had till Jan 2007 to dispute the high volume fee and terminate the contract as you stated, then why I am being charged $500? If I had a right to terminate the account because I didn't accept thier terms, then it sounds like I was not to be charged a termination fee. Then I still am demanding my money back and will fight for it.
A
Maryland,Maryland,
U.S.A.
Merchant Program Guide
#4UPDATE Employee
Mon, January 29, 2007
Please check your contract again. Read the paragraph near your signature. By signing, you stated that you have received, read, and agree with the Merchant Program Guide. If you had not received the booklet when you received your contract, you should not have signed it. Also, read the letter again regarding the Peak Season Fee. The letter states that you can terminate your contract if you cancel before January 1, 2007, and you disagreed with the fee. This means the termination fee would have been waived. However, if you did not call until after that time, you missed your opportunity to terminate without penalty.
