- Report: #1166814
Complaint Review: Advantage Protection Security Company - Corpus Christi Texas
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Author Not Confirmed
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Advantage Protection Security Company
6001 Holly RD Corpus Christi, 78412 Texas, USA
Phone:
361-854-6668
Web:
www.advantageprotection.com
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Advantage Protection Security Company Continued draft of account when service was terminated Corpus Christi Texas
In October 2013 our security alarm went off. We didn't get a call from our security company and paid monthly for monitoring per bank draft. I knew earlier in the summer we had an alarm and they didn't call and I didn't take time to call them. I thought it was just a one time thing and maybe I shut it down before they got the alert. In Oct. I knew they should have called. We have been with this company, Advantage Protection since 2005 and always have had Vonage phone service. The monitoring system had always worked. When I called them out in Oct. 2013 because they did not call, they came out and said that our system no longer worked with our phone system.
It would be necessary for us to update to a new internet based system. The additional cost was close to $200.00 and I wrote them a check to update. That evening my husband came home and he did not want the update and wanted to go to a different system. I cancelled with Advantage Protection and they refunded the money I gave them. They however have continued to draft our account each month for a monitoring charge, knowing they could not monitor our system. My husband was in our account in May 2014, and just noticed this. I contacted them and told them about this and they said I never cancelled service with them in writing.
In Oct. they determined I had no service which they could provide without an upgrade which I turned down. I have spoken 2 times to Joel or Josh and he refused to go back to October and refund my money. Also last month once again, in July 2014, they drafted again after I emailed them and ask them to stop. I have no choice but to take them to small claims court to collect the $287.59 from October until now. I also had to pay a $20 stop payment on my accout to stop further drafts from them. I plan to take it to small claims court and seek that amount, even though there were several other months we thought we were monitored and were not. This is not the way to treat your customers who have been long term!
1 Updates & Rebuttals
bjstravel
Mathis,Texas,
Advantage Protection systems
#2Author of original report
Mon, September 15, 2014
2014-09-15
THE LATEST ON MY EXPERIENCES WITH ADVANTAGE PROTECTION IN REGARDS TO THEM COMING LAST OCTOBER 2013 AND TELLING ME MY SYSTEM NO LONGER WAS ABLE TO BE MONITERED UNLESS I SIGNED A NEW CONTRACT AND THEN UPGRADED. THEY WERE DEMANDING A LETTER IN WRITING TO CANCEL, EVEN THOUGH THE NEW CONTRACT I SIGNED WAS CANCELLED WITHING 72 HOURS AND THE CHECK RETURNED TO ME BY THEM. THEY CONTINUED TO DRAFT MY ACCOUNT THOUGH I SPOKE WITH JOEL OR JOEY ABOUT IT. IN JUNE I MADE SURE MY WORDING WAS TO CANCEL, EVEN THOUGH THE CONTRACT WAS CANCELLED WHEN THE NEW CONTRACT CAME INTO PLAY AND I LEGALLY HAD 72 HOURS (I'M TOLD) TO CANCEL IT. OK IN JULY, AFTER MY LETTER THEY STILL DRAFTED MY ACCOUNT. I HAVE SENT 2 CERTIFIED LETTERS TO THEM, THE FIRST ONE WAS RESPONDED TO WITH A BILL FOR THE MONTH THEY TRIED TO DRAFT ANOTHER PAYMENT AND THE "STOP PAY" WAS IN PLACE. TODAY IN RESPONSE, AFTER THE SECOND LETTER, THEY HAVE TURNED ME OVER TO REGIONAL ADJUSTMENT BUREAU, INC AND SAY I OWE THEM AND "CAN MAKE THIS GO AWAY" PER TOM ALEXANDER, IF I PAY THEMJ $335.05. YOU HAVE GOT TO BE KIDDING...RIGHT??? THEY HAVE TAKEN PAYMENTS OUT OF MY ACCOUNT SINCE OCT. 2013 TO JULY 2014. THIS COMPANY HAS VERY POOR BUSINESS PRACTICES AND IF YOU THINK YOU'VE BEEN A GOOD CUSTOMER OF THEIRS FOR A LONG TIME, YOU HAD BETTER WATCH OUT FOR THE PLAN THEY HAVE FOR YOU! NEVER SIGN A CONTRACT OR DO BUSINESS WITH THEM! BY THE WAY THE SECOND CERTIFIED LETTER WAS TO BE GIVEN TO THE SUPERVISOR AND HE HASN'T EVEN RESPONDED EXCEPT WITH THE FILING WITH THE CREDIT COMPANY. THIS ONE IS GOING TO SMALL CLAIMS COURT. SAD IT HAS TO COME TO THIS!
