- Report: #598857
Complaint Review: Adventure Helicopter Tours - Pacoima California
Reported By:
Angela -
Los Angeles, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Adventure Helicopter Tours
12653 Osborne St Ste M3 Pacoima, 91331 California, United States of America
Phone:
(818) 896-7990
Web:
www.adventurehelicoptertours.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Adventure Helicopter Tours Pathetic Customer Service, Empty Promises, Bait and Switch, Unorganized Pacoima, California
My husband and I were highly disappointed when we went on our
helicopter tour. We paid for a $300 package in which we were to see the
greater Los Angeles area including Staples Center, Dodger Stadium,
Hollywood & Hollywood Hills and this was suppose to be a 30 minute
tour. We ended up on a 15 minute tour and we only went as far as
Universal Studios. Did I mention it was also Valentine's Day? This was
our present to each other that did not turn out the way we thought. We
told the manager, Vaughn, what had happened and he reassured us that he
would check the flight log and refund the money to us within a day or
so.....
We have called 3 times now and it is a week later and no response! They make it sound like customer satisfaction is a high priority but fail to return calls. Another thing to note is that in order to fly, you're suppose to get weighed, watch a safety video and then they are suppose to hand you a ticket that lets the pilot know which package you paid for. It's no wonder they screwed up our flight, they couldn't have been more dis-organized! We never got weighed, no safety video and of course, no ticket. Don't waste your money, find a different helicopter tour, one that's closer to the beach instead of B.F.E.!
We have called 3 times now and it is a week later and no response! They make it sound like customer satisfaction is a high priority but fail to return calls. Another thing to note is that in order to fly, you're suppose to get weighed, watch a safety video and then they are suppose to hand you a ticket that lets the pilot know which package you paid for. It's no wonder they screwed up our flight, they couldn't have been more dis-organized! We never got weighed, no safety video and of course, no ticket. Don't waste your money, find a different helicopter tour, one that's closer to the beach instead of B.F.E.!
