- Report: #4792
Complaint Review: Adventures At Sea Yacht Charters - Newport Beach California
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Adventures At Sea Yacht Charters
3101 W. Coast Hwy Suite 209 Newport Beach, 92663 California, U.S.A.
Phone:
949 650 2412
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Adventures At Sea Yacht Charters in Newport Beach Ripped Me Off! ..Be Careful! *REBUTTAL .. *UPDATE Victim says it's all lies
Before I signed an agreement with Adventures At Sea Yacht Charters, I asked if it would be a problem if I had to change the date for any reason. The sales person said it would not be a problem as long as it was not at the last minute, and I was only changing the date.
I lost my job on January 25, 2001. I tried to keep the date by finding a job quickly. I realized on March 9, 2001 that I was not going to be able to get all the money.
I called the Sales girl named (Regina) to let her know I needed to change the date to June or July of 2002, she said she would call me back. After waiting about 4 days I called and she said she would call me back the next day with a date that was open.
The next day another lady named Alicia called to let me know that I will loose my deposit if I don't keep that date. After explaining to her that I only want to change the date because I lost my job, she proceeded to tell me that was my problem and I signed a contract and I was not going to get my money back.
I told her I would take this to Small Claims Court and she said they have won many cases like this and hung up on Me. I called back to have Regina send me a letter saying that I tried to cancel, but the same lady named Alicia came on the phone and told me her sales people don't have time for that and hung up again.
I lost my job on January 25, 2001. I tried to keep the date by finding a job quickly. I realized on March 9, 2001 that I was not going to be able to get all the money.
I called the Sales girl named (Regina) to let her know I needed to change the date to June or July of 2002, she said she would call me back. After waiting about 4 days I called and she said she would call me back the next day with a date that was open.
The next day another lady named Alicia called to let me know that I will loose my deposit if I don't keep that date. After explaining to her that I only want to change the date because I lost my job, she proceeded to tell me that was my problem and I signed a contract and I was not going to get my money back.
I told her I would take this to Small Claims Court and she said they have won many cases like this and hung up on Me. I called back to have Regina send me a letter saying that I tried to cancel, but the same lady named Alicia came on the phone and told me her sales people don't have time for that and hung up again.
2 Updates & Rebuttals
Mr. Dallas entered into a contract of his own free will
#20
Thu, March 29, 2001
This email is a rebuttal to RipOff #4792.
It was sent by Elisa Mohr at [email protected].
Adventures At Sea Yacht Charters in Newport Beach Ripped Me Off!!!! Be Careful (#4792)
They filed the following rebuttal to the above Rip-Off Report:
Their email: [email protected]
Their name: Elisa Mohr
Their phone number: 949-650-2412
Their relationship to the company: Owner
Rebuttal:
Mr. Dallas entered into a contract to charter a yacht for his wedding. The contract very clearly states that the deposit for his event is non-refundable, but that if he cancels and the yacht is re-chartered by another client for the date he releases, he will be able to re-use the entire deposit for a future date. When he asked the salesperson if he could change the date, he was not told that it would not be a problem if
it was not last minute (which, as an aside, 3.5 months IS last minute in the wedding industry), but that if there were a need we would do our best for him. Typically, when wedding dates need to be changed they are by a day or week or so, not for an entire year.
When a deposit is received by our company, according to contract it is given to the yacht selected, and the date is then taken off the calendar as being available for other clients to book. This is for the client's protection as well, as it ensures that a date is not double-booked. For over three months, clients interested in Mr. Dallas' July date were turned away.
His sales agent, Regina, along with two managers in our office spent a fair amount of time with the yacht owners attempting to receive a refund of his deposit; the owners would not comply (and they were certainly under no obligation to do so according to the contract that Mr. Dallas entered into of his own free will). Regina requested that Anne, her manager, call Mr. Dallas back with the result of our request to the yacht; Regina NEVER
stated that he would be called back with an available date. Anne told Mr. Dallas that should the yacht become re-booked (per the contract), he would be able to use the entire amount towards a future date. Mr. Dallas became incensed and indicated that he had been seeking legal assistance to retrieve his deposit. Anne told him she could not give him legal advice but that the contract was very clear. She suggested to him that he wait
and see if the yacht could be rebooked and that, should that occur, the matter would be resolved to everyone's satisfaction. Anne was very pleasant in telling him that unfortunately our hands were tied and there was nothing further we could do for him. Mr. Dallas was very rude and indignant, and both parties concluded the conversation (no one hung up on anyone).
About five minutes later, Mr. Dallas called back asking for Regina. Regina requested that I take the call. Mr. Dallas requested of me that I have Regina put in writing that he had verbally canceled with her four days prior. I indicated to him, very pleasantly, that if he put that in writing and faxed it to us, we would not have a problem with the original date of his cancelation. He raised his voice and demanded that she write
a letter so he could "start a file for the court case." I again told him that he could put the letter canceling the event in writing, and if he wanted he could back-date it to four days prior and that we didn't have a dispute with when he had called to cancel. He began to raise his voice again and demand that Regina write the letter. At that point, I said, "Sir, I am not going to take time out of my sales staff's day to write you
a letter to assist you in a lawsuit against us." Not wanting to endure more arguing, raised voices, and demands, I then told him that "any further communication with this office should be in writing" and hung up.
When Mr. Dallas called Regina to ask if he could change his date, he was, in effect, requesting that the yacht accept no revenue for a popular Saturday night in July, 2001 and give up revenue on a popular date over a year away. There is still a good chance that his July, 2001 date will be rebooked and he will be able to use his deposit towards another wedding date.
In sum, Mr. Dallas entered into a contract of his own free will, the contract clearly stated in two places the terms of cancelation, and due to circumstances not caused by this office he needed to break that contract. He then threatened us with a lawsuit and other libelous attacks (such as this webpage, "calling the attorney general" [!], the Better Business
Bureau, the Chamber of Commerce and others), and then complains when we do not respond to these attacks politely. This situation clearly does not constitute a "rip-off".
Mr. Dallas would make better use of his time if he attempted to find someone to fill his July charter date and free his deposit for another use.
If anyone has any questions or concerns or needs a copy of the contract, feel free to email me at [email protected].
Most of that is lies
#30
Thu, March 29, 2001
There is no way for her to know what was said between the Salesperson and my fiance and I. Yes, I signed an agreement and gave a $2500 deposit because I was told in a very nice voice that changes could be made, "don't worry everything will be fine. If you need to make any changes just call me. The reason for the contract is just to know your serious". I did not call to cancel, I only called to change the date because I lost my job. There is no way for them to know if that date was going to be taken by anyone and they cannot show proof that they turned anyone down. I only reserved it 3 months ago. Most people have their date reserved more than a year ahead. Nobody wanted that date and that's why they want to stick it on me. They were not going to lose any business because I was going to take a date next year. The bottom line is, If you do business with them make sure you only go by what the contract says. I can tell you one thing, you will be dealing with people that do not care about you at all. If you send me an email I can tell you some much better deals that I found. Good luck and I hope you don't run into a company like Adventures At Sea that will ruin your wedding plans and maybe even your relationship.
