- Report: #392926
Complaint Review: Affinion Group - Nashville Tennessee
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Author Confirmed
Why?
Affinion Group
7031 Middlebrook Pike Nashville, 37204 Tennessee, U.S.A.
Phone:
800-860-7182
Web:
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Affinion Group RIP OFF KINGS- Take money out of your account after cancelling insurance-- won't refund Nashville Tennessee
I cancelled my insurance w/ the Affinion Group in March of 2008. Since then they have taken money out of my checking account 2 times and tried for a 3rd time. When I called the first time they said I have to call back on the 10th because that is the day refunds are posted. So I called back on the 10th....When called they said they would refund the money to my account in 5-10 days.
Today I receive a letter stating that I need to fill out a refund request form. I was told by a supervisor that I could fax it in... I tried but the fax comes back busy/no response. I called again to get another fax number. It did the same thing. I called again and have now been told that I must mail the letter in and it is not permitted to be faxed. I spoke to the NEW Supervisor Kianna and she says it must be mailed. I asked if they would refund the money I spent trying to get it faxed or if they would refund my stamp. She laughed and said NO of course not! I will mail my letter tomorrow and I explained that if I do not receive a call with verification of refund in 2 weeks I will go to the Courthouse and file charges for them fraudulently taking money out of my checking account. Iam so ANGRY I can hardly breathe.
This place is a complete rip off with supervisors that never give you the same information. They are absolutely rediculous!!!!
Melissa f
Mint Spring, Virginia
U.S.A.
Today I receive a letter stating that I need to fill out a refund request form. I was told by a supervisor that I could fax it in... I tried but the fax comes back busy/no response. I called again to get another fax number. It did the same thing. I called again and have now been told that I must mail the letter in and it is not permitted to be faxed. I spoke to the NEW Supervisor Kianna and she says it must be mailed. I asked if they would refund the money I spent trying to get it faxed or if they would refund my stamp. She laughed and said NO of course not! I will mail my letter tomorrow and I explained that if I do not receive a call with verification of refund in 2 weeks I will go to the Courthouse and file charges for them fraudulently taking money out of my checking account. Iam so ANGRY I can hardly breathe.
This place is a complete rip off with supervisors that never give you the same information. They are absolutely rediculous!!!!
Melissa f
Mint Spring, Virginia
U.S.A.
