- Report: #144532
Complaint Review: AFRICAN FORMULA COSMETICS - Gainesville Florida
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Author Confirmed
Why?
AFRICAN FORMULA COSMETICS
4301-250 S.W. 40th Blvd Gainesville, 32608 Florida, U.S.A.
Phone:
800-495-0459
Web:
N/A
Categories:
Business Rating:
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AFRICAN FORMULA COSMETICS ripoff, run around, lies, and bad customer service. Gainesville Florida
Hello,
My name is Sabriyah. It is now May 31, 2005 and I still have not received my order. Which cost $113.50. African Formula Cosmetics sells wonderful skincare, but unfortunately provide bad customer services.
I placed my order online on Sunday, April 17, 2005. I called the same day, and spoke with torah, who informed me that I should receive my order next day as I requested. I called everyday that week to confirm that my order had been shipped.
I was told that my order would be sent out or the phone would ring and just go to voicemail. Finally I called on Friday April 22nd and was told that my order was shipped on Thursday, April 21st. I checked my credit card and $113.50 was definitely debited from my account.
2-3 weeks had passed and I still did not receive my order even though I requested a confirmation email. I sent an email complaint and called numerous times. I was told I had to wait because the shipping person is not in. Just last week I was told that my invoice was lost. Memorial weekend has just passed and I still have not received my order.
I have ordered from numerous places and recieved my orders withing a day or two. Everytime I call, a woman named torah is very nonchalant and rude. I asked for the tracking number for my package and was told that I could not have that information.
I have never experienced such bad customer service. I would not every purchase from this company again in life. I will be calling today to have my money refunded because I am just so frustrated.
I have learned to be more careful when ordering from certain business.
Thank you,
Best,
Sabriyah
New York, New York
U.S.A.
My name is Sabriyah. It is now May 31, 2005 and I still have not received my order. Which cost $113.50. African Formula Cosmetics sells wonderful skincare, but unfortunately provide bad customer services.
I placed my order online on Sunday, April 17, 2005. I called the same day, and spoke with torah, who informed me that I should receive my order next day as I requested. I called everyday that week to confirm that my order had been shipped.
I was told that my order would be sent out or the phone would ring and just go to voicemail. Finally I called on Friday April 22nd and was told that my order was shipped on Thursday, April 21st. I checked my credit card and $113.50 was definitely debited from my account.
2-3 weeks had passed and I still did not receive my order even though I requested a confirmation email. I sent an email complaint and called numerous times. I was told I had to wait because the shipping person is not in. Just last week I was told that my invoice was lost. Memorial weekend has just passed and I still have not received my order.
I have ordered from numerous places and recieved my orders withing a day or two. Everytime I call, a woman named torah is very nonchalant and rude. I asked for the tracking number for my package and was told that I could not have that information.
I have never experienced such bad customer service. I would not every purchase from this company again in life. I will be calling today to have my money refunded because I am just so frustrated.
I have learned to be more careful when ordering from certain business.
Thank you,
Best,
Sabriyah
New York, New York
U.S.A.
