Christian
Denison,#2Consumer Comment
Thu, July 03, 2003
Dear sir/Madam, Please find below an account of events leading up to todays email to you. You will also find the companies web site address and all their other contact info that I can supply to you. At the end of September my partner and I began searching the web for a reputable company to start an on-line business with. As I had all my days free to search, I was spending around 3 to 4 hours a day searching and as you can imagine, I came across hundreds of bad, AND REALLY BAD companies and opportunities. One company seemed to stand out from the crowd and was also really what we were looking for. I made notes on the company and carried on our search. After a good 60 to 70 hours spent looking we settled on our gut instinct of a company called AGM who could be found at www.money4u.net The site also came with a guarantee that was If you find it doesnt work after applying all the steps in the right order, we will refund your money. Although, to join was $625.00 we felt it was money well spent for a website that was professionally composed and connected to over 460 branded companies. So on the 10.10.2002 we wired over the $625.00 to their account. (Details below). On the 13th we received the training pack and website address(via email and web) so we could began our venture. Although my partner and I are pretty good with computers and finding our way around the Internet isnt a problem, we knew nothing at all about posting info on the net by the way of http:// , html or ftps. So we really DID need the instructions. The instructions seemed to be translated by someone who didnt really understand the English language very well and we struggled to understand them. So this was when the first email was sent requesting help. We heard nothing. So we sent a second requesting help and again explained the problem. Again we heard nothing. So we sent the 3rd email requesting a reply but not explaining the problem as we had already sent it twice. We received a reply telling us if we told them what the problem was they would help!!!! We instantly sent a reply back explaining the problem and also letting them know we thought there lack of professionalism was less then impressive. We were surprised not to get a reply so we then sent a message to the billing department asking them to let us know if the efforts we had already applied had earned is any income as I had already spent almost 30 hours on the site in the first week or so. (They required 10 a week). Again we heard nothing. I then send a message to AGMS Service, Media and Public Relations department. I explained how many emails I had sent them and about the fact I had heard nothing at all and could they please forward this enquiry to their manager and get him/ her to contact me within 48 hours also supplying readable English instructions. NOTHING WAS HEARD FROM THEM. This was when we decided to try and do something as we realized we had been taken for a ride. All the above information has been broken down below with the time span in between all correspondence. You will also find all contact information on the company. Joined on the 10.10.2002. (Via wire transferre) Received web site and training material on the 13.10.2002 (From Angel Griffin) After having the instruction steps for 3 days and trying to apply them, Sent the first email asking for Help and an explanation. (Sent to Adam Green) Sent a Second email 1 day later. (Sent to Adam Green) 24hrs later I sent message asking for a reply. (Sent to Adam Green) 24hrs later we received a reply from Jennifer Gross telling us if we told them what the problem was they would help. (From Jennifer Gross) Email #3 was sent straight back to her. 2 days later I sent email #4 to the billing department to inquire: - Because Im not totally sure that what Im applying is correct, Can you tell me if what Im doing has earned me any income/ commissions. (Sent to Paul Demore) 3 days later I sent an email to the AGMS Service, Media and Public Relations department asking: - (this isnt word for word as I do not have a copy of the original email) I explained how many emails I had sent them and about the fact I had heard nothing at all from them. I also explained that I understood there guarantee was only effective if we applied all the steps, But if I/we, couldnt understand the steps then this was an unfair guaranteeso could they please forward this enquiry to their manager and get him/ her to contact me within 48 hours also supplying readable instructions. (Sent to Shone Calderon) On the 27.10.2002 I began to look on the Internet to find out what I could do to report my problem and get something (hopefully) sorted out. The email below was the final message sent to them hoping to give them one more chance to reply: - I have sent you numerous emails inquiring for help and every one of them have been ignored. You do not require me to post the enquiry to you again so please take note of this email. Today is 27.10.2002, 8.20pm Texas time. You have until 4.30pm tomorrow afternoon (Texas time) to give me answers to why I have heard nothing from your technical support team, billing team or development Division. I want to know the answers to every email I have sent to you, which you should have on record. This is my final email to you. If by the above time I have no correspondence from you I will be going to the above address to begin a formal complaint against your company. Christian Pugh AGMS CONTACT INFORMATION & BANKING DETAILS USA & Canada Headquarters 300 Klaminsi Road Wilmington DE USA 19804 TOLL FREE: - 888 284 2790 Tel: - 718 659 2254. www.money4u.net < Wire Transfer Information Starts Here > Bank Account Information! Wire Transfer to: AGM International Bank Name: Bank Hapoalim Bank Address: The Technology Garden Malcha Jerusalem IL 96951 Bank Branch: 599 Bank Account: 673826 Bank Swift Code POALILIT Bank Tel 972-649-3444 BENEFICIARY: Beneficiary Name: AGM International Beneficiary Address: Bank Hapoalim The Technology Gardens Suite 51 Beneficiary City: Jerusalem Beneficiary Country: IL Beneficiary Zip Code: 90901 < Wire Transfer Information Ends Here > We wired our money to a bank with the following details : - A/C number :- 9635513 Swift Code :- IDBLILITJLM. So, as you can see both my partner and I feel more then a little foolish for sending the money to them but more importantly, want to stop them from taking advantage of other people. Please let us know your findings as soon as possible. Yours sincerely Christian Pugh & Kala Bowhay.