- Report: #5965
Complaint Review: AIG INSURANCE - East Lansing Michigan
-
Author Not Confirmed
Why?
AIG INSURANCE
2601 Coolidge Rd., P.O Box 4700 East Lansing, 48226 Michigan, U.S.A.
Phone:
1-800-247-0063 ext. 5770
Web:
N/A
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Business Rating:
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AIG's RIP OFF INSURANCE POLICY *EDitor's Staff investigation
*Consumer Comment: AIG insurance ..Are these the same companies?
*Consumer Comment: AIG insurance ..Are these the same companies?
*Consumer Comment: AIG insurance ..Are these the same companies?
*Consumer Comment: AIG insurance ..Are these the same companies?
*Consumer Comment: Practice banned
*0: EDitor's Staff investigation
*Consumer Comment: Not Them Again!
*Consumer Suggestion: AIG insurance
I am insured with AIG in Michigan. My wife had a rear end collision accident. It wasn't her fault. We had police report filed. It took me 32 days to get my car back after repairs. My insurance entitles me for 30 day car rental @ $30/day.
AIG now tells me:
After spending for rental cars, AIG now asks me to produce a receipt to claim the car rental reimbursement. My contract does not state any such requiremnets. George Malecki, Branch Manager of AIG at Lansing, says its 'common prodecdure' and they ask for it since they get audited. Am I expected to follow what he considers as common procedure that is not stated in the contract? Why didn't they state it clearly the day the accident was reported. Isn't the fact that my car is still in the workshop proof enough. Am I now expected to run around asking for receipts for every one I rented. I offered to show him credit card statements and they refused. I have a feeling these guys are siphoning money that belongs to the customer. They surely need to be audited
They told me to pay $250 deductible even though per terms, it was to be waived. Had I not protested they would've pockeed it.
Now they ask me to pay 'bettement' on replaced parts. They ask me to pay 50% betterment for replacing the rear wiper motor with a new one. What kind of betterment does a wiper motor replacement offer my vehicle. Does it increase the value of my vehicle. Can I sell my vehicle for more? In this case most repairs results in a betterment because generally parts are simply replaced, never repaired. What is the purpose of a comprehensive insurance if I am to pay a good % of my repair bill. I asked them to use a 41/2 yr. old part and they didn't, because they can't find one or don't care. Why should I pay? I feel cheated. The adjusuter Mr. Jim Frost of Crawford and Co. never returned my calls and 5 messages. And I couldn't believe a company this size does not have its own adjusters. They've contracted it out.
They also tried to palm off 75% betterment for replacing my damaged propeller shaft and coupling. My vehicle is 41/2 yrs old. Is this insurance or some kind of backyard scam.
The AIG claim center in Lansing is terrible. Seems like they run a flex hour/flex week operation out there and don't care much about service. Arrogance is a trademark. Rename them 'The Arrogance Insurance Group'
I want to sue these guys for extortion, indiffernce and for all the inconvenience caused. Also FYI, a few months back my rates increased $35/6 mth. a month after I negotoated new terms. When I called to find out why, they said 'Since pay out is greater than revenue, we have to cover the gap by increasing rates for every one in the state'. Wow! What is the risk in this business?
Please note: The address below is of their Clims office in Lansing, MI. It may be better if the matter is reported to AIG headquarters.
AIG now tells me:
After spending for rental cars, AIG now asks me to produce a receipt to claim the car rental reimbursement. My contract does not state any such requiremnets. George Malecki, Branch Manager of AIG at Lansing, says its 'common prodecdure' and they ask for it since they get audited. Am I expected to follow what he considers as common procedure that is not stated in the contract? Why didn't they state it clearly the day the accident was reported. Isn't the fact that my car is still in the workshop proof enough. Am I now expected to run around asking for receipts for every one I rented. I offered to show him credit card statements and they refused. I have a feeling these guys are siphoning money that belongs to the customer. They surely need to be audited
They told me to pay $250 deductible even though per terms, it was to be waived. Had I not protested they would've pockeed it.
Now they ask me to pay 'bettement' on replaced parts. They ask me to pay 50% betterment for replacing the rear wiper motor with a new one. What kind of betterment does a wiper motor replacement offer my vehicle. Does it increase the value of my vehicle. Can I sell my vehicle for more? In this case most repairs results in a betterment because generally parts are simply replaced, never repaired. What is the purpose of a comprehensive insurance if I am to pay a good % of my repair bill. I asked them to use a 41/2 yr. old part and they didn't, because they can't find one or don't care. Why should I pay? I feel cheated. The adjusuter Mr. Jim Frost of Crawford and Co. never returned my calls and 5 messages. And I couldn't believe a company this size does not have its own adjusters. They've contracted it out.
They also tried to palm off 75% betterment for replacing my damaged propeller shaft and coupling. My vehicle is 41/2 yrs old. Is this insurance or some kind of backyard scam.
The AIG claim center in Lansing is terrible. Seems like they run a flex hour/flex week operation out there and don't care much about service. Arrogance is a trademark. Rename them 'The Arrogance Insurance Group'
I want to sue these guys for extortion, indiffernce and for all the inconvenience caused. Also FYI, a few months back my rates increased $35/6 mth. a month after I negotoated new terms. When I called to find out why, they said 'Since pay out is greater than revenue, we have to cover the gap by increasing rates for every one in the state'. Wow! What is the risk in this business?
Please note: The address below is of their Clims office in Lansing, MI. It may be better if the matter is reported to AIG headquarters.
8 Updates & Rebuttals
Adam
Royal Palm Beach,Florida,
U.S.A.
AIG insurance
#2Consumer Suggestion
Sun, July 02, 2006
ripoffreport.com/reports/ripoff198493.htm I just feel the best thing to do regarding AIG is to take them to Small Claims Court..... I really think that AIG is not a good insurance company they do not care about "YOU ARE NOT IN GOOD HANDS WITH AIG"
Carol Ann
Las Vegas,Nevada,
U.S.A.
Not Them Again!
#3Consumer Comment
Mon, June 26, 2006
This particular Company does not cross all of its T's or dot it's i's. There were several cloned vehicles from Illinois, Cailifornia and Florida that did not match my vehicle.. No they will not pay and will give you the run around and go up on Insurance premiums whether it is your fault or not! First Class Insurance is one of their agents as well...
EDitor's Staff investigation
#40
Thu, November 21, 2002
Based on our investigation of this company, we have developed the following information: A I G, INC. PRINCIPAL ADDRESS 548 E. COMMERCIAL BLVD, PO BOX 23470 FT LAUDERDALE FL 33307 FEI Number - 059325777 Inactive AGENTS INSURANCE GROUP OF BOCA, INC. - [This one bears further checking] P O BOX 23470 FT. LAUDERDALE FL 33307-3470 FEI Number - 591986638 ACTIVE Registered Agent MARTINEZ, ROBERT J. 548 E. COMMERCIAL BLVD. FT. LAUDERDALE FL 33307 2108 E RANDAL MILL RD #100 ARLINGTON TX 76011 FEI Number - 751849205 Registered Agent C T CORPORATION SYSTEM 1200 SOUTH PINE ISLAND ROAD PLANTATION FL 33324 we have additional address information in the US: AIG INSURANCE COMPANY 3100 West Road Suite 100 East Lansing, MI 48076 If you want to know the status of this company contact the Michigan Insurance Bureau at (517) 373-6854. 161 WILMINGTON/WEST CHESTER PIKE CHADDSFORD, PA (877) 310-5687 POC: MS MARIE STEVENSON 150 WELDON PARKWAY MARYLAND HEIGHTS, MO 63043 (314) 432-1218 P O Box 235008 MONTGOMERY, AL (800) 245-7069 If you want to know the status of this company contact the Alabama Department of Insurance @ 334-269-3550. P. O. Box 36551 Richmond, VA 23286 PO Box 202277 Denver, CO 80220 6101 Ball Road CYPRESS, CA +++++++++++++++++++++++++++++++ AIG WARRANTY SERVICES PO Box 941030 Maitland, FL 32794-1030 Phone Number: 877-213-5291 Fax Number: 407-261-2098 POC: Peter A Scarpato, ESQ - Vice President FEI Number - 510334461 Inactive Additional addresses for this company include: 640 Century Point, Lake Mary, FL 32746 1767 W CR 434, Longwood, FL 32752 PO Box 522228, Longwood, FL 32752-2228 555 Winderley Rd Ste 300, Maitland, FL 32751 Box 941359, Maitland, FL 32794 PO Box 941359, Maitland, FL 32794-1359 70 Pine St 40th Floor, New York, NY 10270 PO Box 15510, Wilmington, DE 19850. This company also does business as: A 1 Warranty Services A 1 Warranty A I G Auto Insurance AI Warranty Service AI Warranty Services AIG Insurance Company AIG Warranty Services AIGM and AIGM Claim Service. Additional phone numbers for this company include: (212) 770-3033 (407) 261-2003 (407) 645-0300 (407) 829-7638 (800) 215-7568 (877) 353-5754 EDitor's Staff
Bernard
Lethbridge - Canada,Alberta,
AIG insurance ..Are these the same companies?
#5Consumer Comment
Wed, November 20, 2002
I am a Canadian living in Canada. [Geez, we thought we helped most of you guys escape ;o EDitor]
I have just recieved an offer for Accidental Death Coverage from AIG Life Insurance Company of Canada.
Are these the same companies? Are they affiliated in any way? Is there further info I can recieve concerning this company before I get involved if I consider getting involved with them?
Sincerely
Bernard W
Bernard
Lethbridge - Canada,Alberta,
AIG insurance ..Are these the same companies?
#6Consumer Comment
Wed, November 20, 2002
I am a Canadian living in Canada. [Geez, we thought we helped most of you guys escape ;o EDitor]
I have just recieved an offer for Accidental Death Coverage from AIG Life Insurance Company of Canada.
Are these the same companies? Are they affiliated in any way? Is there further info I can recieve concerning this company before I get involved if I consider getting involved with them?
Sincerely
Bernard W
Bernard
Lethbridge - Canada,Alberta,
AIG insurance ..Are these the same companies?
#7Consumer Comment
Wed, November 20, 2002
I am a Canadian living in Canada. [Geez, we thought we helped most of you guys escape ;o EDitor]
I have just recieved an offer for Accidental Death Coverage from AIG Life Insurance Company of Canada.
Are these the same companies? Are they affiliated in any way? Is there further info I can recieve concerning this company before I get involved if I consider getting involved with them?
Sincerely
Bernard W
Bernard
Lethbridge - Canada,Alberta,
AIG insurance ..Are these the same companies?
#8Consumer Comment
Wed, November 20, 2002
I am a Canadian living in Canada. [Geez, we thought we helped most of you guys escape ;o EDitor]
I have just recieved an offer for Accidental Death Coverage from AIG Life Insurance Company of Canada.
Are these the same companies? Are they affiliated in any way? Is there further info I can recieve concerning this company before I get involved if I consider getting involved with them?
Sincerely
Bernard W
Charles
Albuquerque,New Mexico,
Practice banned
#9Consumer Comment
Wed, March 13, 2002
Betterment is a concept used in law that is usually used in real estate. It is now being used in the auto damage first party coverage, where the insurance company claims that the insured receives something "better" because it is new. It doesn't make sense, but usually the amounts are small and go unchallenged.
Texas, by court decision, followed by Insurance Regulation banned the practice. Other states regulated the practice by prohibiting "betterment" unless defined in the policy and the entire vehicle increased in value. One state (Ohio, I think) says the "betterment" deduction can not exceed $500.
Other states by law say that "betterment" applies to wear items only. The texas case was over the engine so it didn't make any difference there. Some insurance companies no longer apply "betterment" at all.
I have filed a class action against AIG over "betterment" in my state against. Hope this helps someone, but read your policy and check your states insurance regulations. Some lawyers say that if you argue with the adjuster long enough you may get them to forget the betterment. In my opinion, the insurance companies have taken the word which in certain circumstances is valid, and perverted its meaning and use.
Good Luck
