Adam
Royal Palm Beach,#2Author of original report
Thu, July 13, 2006
I GET A CALL FROM THE BODY SHOP ON July 7/10/06 promising me the car has been completed that it's just like new everything is perfect they tell me to pick it up.. im driving to pick it up at this point i was just going to take the car and move on with my life yet then as im driving to the car to pick it up i get a phonecall from Claims America that the locks are going on and off by themselves and i cannot pick up the car. then they send the car to another auto facility roger dean chevrolet yet the car isnt there, they decided to re-send the car to another dealership I GO there and the MECHANIC SAY'S there was never a problem with the locks going on and off the problem was with the safety light staying on and not going of, they said we cant fix it so then the car is resent to another dealership it happened to be the one i bought the car from Schumacher, they tell me the air bag light is on and they need to repair something to have the light turn off. But after reading many problems with cheap chop shops putting in a airbag that is not the airbag for that car the light is normal to be on. I do not believe the repair shop put on the proper air bag. Anyway I get a phone call from ADIN QUINN supervisor of claims etc, he tells me that if they returned the car to me and the locks went off and on the car would still not be dangerous. I had to point out to him that it is a safety violation because it distracts me from driving and could cause an accident. Then he said oh from looking at it from that point of view i can see your point. This car has been 3months and 13 day;s and is still not ready to pick up. I also has disclosed information that AIG is working with the auto body shop and is having them do more repairs to the car and are not letting me know. See AIG realizes that the more work is needed on the car the more they should of totaled it. They sent the auto body money somehow without my knowledge! This shows that AIG and Claims America should both be reported to the better business bureua. aS of today i have no car yet AIG want's me to pay more money for having no car!!!!!!!! except a rental i am paying out of pocket for 80 days so far!!!
Adam
Royal Palm Beach,#3Consumer Comment
Thu, July 06, 2006
ROUND 3.. AIG THE CAR INSURANCE FROM HELL! Told me the car would be completed on 5th of July this is the 9th time it was suppose to be completed and no one called me that day. No one from AIG or the body shop how professional I had to call them! To only find out it's not done and they dont know when it will be finished! The car has been repaired for about 100 days today being the 6th of July 06 I spoke to my adjuster she is the claims handler of the south florida region Susan Perry who is playing games with me. First when you talk to her she puts the phone down for a few minutes then picks up the phone and asks if your done! She intentionally doesnt listen real cute. Well she said that AIG IS NOT GOING TO TOTAL OUT THE CAR! Even though the car is over 80 percent damaged!! IT WILL BE DONE WHEN IT'S DONE AND THAT'S IT! SHE SAID IF YOU DONT LIKE THE REPAIR OF THE BODY SHOP THEN YOU HAVE TO TAKE IT UP WITH THE BODY SHOP NOT US! Yet the body shop after having it for 3 months said it was completed so AIG went to re-inspect the vehicle and said the job was unsatifactory and Claims America who isnt a auto body shop sent the repair to another body shop. To re-fix the work of the first body shop who failed inspection. Susan Perry LIED ON HOW MUCH THE BODY SHOP IS GETTING FOR THE REPAIRS SHE SAID THEY ARE ONLY GETTING 11,480 dollars but AIG sent additional check without me knowing that then made the total of 12,200 I found out the truth when i spoke with her supervisor Adin Quinn who told me of this, when i told Susan this she played it off and said oh well i didnt know! Yet she is the one handling this case! AIG is playing games I am dealing today with FINANCIAL SERVICES OF FLORIDA my case number is # 1-196508308 I am dealing with insurance specialist from Florida Commisioner agent Minerva Santana 954-327-6027, I had paid for a rental car for 2000 dollars for 70 day's I could of put that down on a payment for a new car! CAN SOMEONE PLEASE HELP ME WITH THIS AIG GANSTA THUGS! HELPLESS IN WEST PALM BEACH!
Ken
Randolph,#4Consumer Comment
Mon, July 03, 2006
You need to call the office of the Insurance Commissioner in Florida, and request a complaint form. Then carefully document everything with time, dates and names and submit it to them ASAP. You will get some action from them.
Adam
Royal Palm Beach,#5Consumer Comment
Sun, July 02, 2006
JUST WHEN I THOUGHT THINGS WOULD GET BETTER, AIG TELLS ME MY CAR IS FINSIHED ADIN QUINN, The south region claims manager tells me that my car is finished and that I have made arrangements to pick it up, yet THE CAR FAILED THE AIG INSPECTION and is not ready, THE BODY WORK WAS NOT GOOD THE PAINT WAS A CHEAP JOB AND THE INSIDE HAD PROBLEMS WITH IT, after all this i was promised the vehicle would be completed Friday, I call Friday and the body shop didnt do anything to it, Now the new date which is the 9th time the car is supposed to be finished is Wednesday, AIG paid more money to have more repairs done to the vehicle, This car should be been totaled out, IS IT NORMAL FOR A INSURANCE COMPANY TO HAVE OVER A 3 MONTH WAITE FOR THE CAR TO BE REPAIRED? WHEN ITS OVER 80% MARGIN of the repair the car value 15 grand the car repairs 12,200 and over a 3 month waite. HE CAR HAS STAINED CARPETS AND SEATS, YET THE SEATS HAD A SEAT COVERS ON IT IN WHICH THE CAR IS A 2006 VEHICLE,I DEMAND NEW SEATS I SURE HELL DIDNT STAIN THOSE SEATS.. MAYBE THE AUTO BODY ATE THE TACO BELL LUNCH IN MY CAR THEY HAD IT FOR 3 MONTHS....... HELPLESS IN WEST PALM BEACH......
Adam
Royal Palm Beach,#6Consumer Comment
Sun, July 02, 2006
JUST WHEN I THOUGHT THINGS WOULD GET BETTER, AIG TELLS ME MY CAR IS FINSIHED ADIN QUINN, The south region claims manager tells me that my car is finished and that I have made arrangements to pick it up, yet THE CAR FAILED THE AIG INSPECTION and is not ready, THE BODY WORK WAS NOT GOOD THE PAINT WAS A CHEAP JOB AND THE INSIDE HAD PROBLEMS WITH IT, after all this i was promised the vehicle would be completed Friday, I call Friday and the body shop didnt do anything to it, Now the new date which is the 9th time the car is supposed to be finished is Wednesday, AIG paid more money to have more repairs done to the vehicle, This car should be been totaled out, IS IT NORMAL FOR A INSURANCE COMPANY TO HAVE OVER A 3 MONTH WAITE FOR THE CAR TO BE REPAIRED? WHEN ITS OVER 80% MARGIN of the repair the car value 15 grand the car repairs 12,200 and over a 3 month waite. HE CAR HAS STAINED CARPETS AND SEATS, YET THE SEATS HAD A SEAT COVERS ON IT IN WHICH THE CAR IS A 2006 VEHICLE,I DEMAND NEW SEATS I SURE HELL DIDNT STAIN THOSE SEATS.. MAYBE THE AUTO BODY ATE THE TACO BELL LUNCH IN MY CAR THEY HAD IT FOR 3 MONTHS....... HELPLESS IN WEST PALM BEACH......
Adam
Royal Palm Beach,#7Consumer Comment
Sun, July 02, 2006
JUST WHEN I THOUGHT THINGS WOULD GET BETTER, AIG TELLS ME MY CAR IS FINSIHED ADIN QUINN, The south region claims manager tells me that my car is finished and that I have made arrangements to pick it up, yet THE CAR FAILED THE AIG INSPECTION and is not ready, THE BODY WORK WAS NOT GOOD THE PAINT WAS A CHEAP JOB AND THE INSIDE HAD PROBLEMS WITH IT, after all this i was promised the vehicle would be completed Friday, I call Friday and the body shop didnt do anything to it, Now the new date which is the 9th time the car is supposed to be finished is Wednesday, AIG paid more money to have more repairs done to the vehicle, This car should be been totaled out, IS IT NORMAL FOR A INSURANCE COMPANY TO HAVE OVER A 3 MONTH WAITE FOR THE CAR TO BE REPAIRED? WHEN ITS OVER 80% MARGIN of the repair the car value 15 grand the car repairs 12,200 and over a 3 month waite. HE CAR HAS STAINED CARPETS AND SEATS, YET THE SEATS HAD A SEAT COVERS ON IT IN WHICH THE CAR IS A 2006 VEHICLE,I DEMAND NEW SEATS I SURE HELL DIDNT STAIN THOSE SEATS.. MAYBE THE AUTO BODY ATE THE TACO BELL LUNCH IN MY CAR THEY HAD IT FOR 3 MONTHS....... HELPLESS IN WEST PALM BEACH......
Adam
Royal Palm Beach,#8Consumer Comment
Sun, July 02, 2006
JUST WHEN I THOUGHT THINGS WOULD GET BETTER, AIG TELLS ME MY CAR IS FINSIHED ADIN QUINN, The south region claims manager tells me that my car is finished and that I have made arrangements to pick it up, yet THE CAR FAILED THE AIG INSPECTION and is not ready, THE BODY WORK WAS NOT GOOD THE PAINT WAS A CHEAP JOB AND THE INSIDE HAD PROBLEMS WITH IT, after all this i was promised the vehicle would be completed Friday, I call Friday and the body shop didnt do anything to it, Now the new date which is the 9th time the car is supposed to be finished is Wednesday, AIG paid more money to have more repairs done to the vehicle, This car should be been totaled out, IS IT NORMAL FOR A INSURANCE COMPANY TO HAVE OVER A 3 MONTH WAITE FOR THE CAR TO BE REPAIRED? WHEN ITS OVER 80% MARGIN of the repair the car value 15 grand the car repairs 12,200 and over a 3 month waite. HE CAR HAS STAINED CARPETS AND SEATS, YET THE SEATS HAD A SEAT COVERS ON IT IN WHICH THE CAR IS A 2006 VEHICLE,I DEMAND NEW SEATS I SURE HELL DIDNT STAIN THOSE SEATS.. MAYBE THE AUTO BODY ATE THE TACO BELL LUNCH IN MY CAR THEY HAD IT FOR 3 MONTHS....... HELPLESS IN WEST PALM BEACH......