Alexandra
La Crescenta,#2Consumer Comment
Fri, March 22, 2013
I very much understand the consumer's upset with AirBnB. However, I've had a good experience renting with AirBnB. My husband and rented an apartment in San Francisco for a few days, and it went very well.
AirBnB is not in the position to force a host to keep their commitment to rent to someone nor to know why the host isn't keeping their commitment when AirBnB is getting two different stories about it. However, renters can give a flaky host a poor rating on the AirBnB site as a warning to others. I would hope that hosts with consistently low ratings would be dropped by AirBnB.
I think that AirBnB offers a terrific service--allowing people to make income from their unused homes and visitors to get lower rates than hotels offer. This makes for more efficient use of resources. In my experience, AirBnB is quite professional in its approach. I will, for sure, however, take low ratings of hosts very seriously.
Julie
Ocoee,#3Author of original report
Fri, March 22, 2013
Keep on using AirBnB. I hope you continue to have better experiences than we did. I see that AirBnB is still allowing this host, Rachel, to rent her three properties in Charleston via their site. Good luck to those who happen upon them!
Full Time Traveler
los angeles,#4Consumer Comment
Thu, March 21, 2013
Airbnb offered you a refund and an alternative. It was just not the answer you wanted. They cannot control the property owner that cancelled your reservation. (they always post when a property owner cancels without notice and you are able to review the party that wronged you.)
I have listed my own apartment on Airbnb with success and I use them regularly as a guest. The site is there to safely broker the deal made between Host and Guest for a fee. That is all, they are not the property owners, hosts are not their employees. Do you also blame Hotels.com when you don't like a hotel that you stay at?
That host sounds terrible and the blame should be on her.
For those of you deciding if you would like to use Airbnb, I am a business traveler flying several times a month, I would recommend this site to my own family members. The only time I have heard of any rip off is when people make side deals bypassing the site. When you do that you cannot get a refund if things go wrong.
Katalin Malo
West Linn,#5Consumer Comment
Sat, October 13, 2012
Just found this site - joined - and once I'm back in the U.S. I will fight Airbnb for allowing the host to rip me off: I feel for you guys.......I will never use this company again !!,