Complaint Review: Airport Chevrolet Buick GMC - Medford Oregon

 My issue with Airport Chevrolet was resolved almost 6 years ago. I’ve since purchased a Pathfinder Platinum, was happy with the sales department at Nissan and learned a lot from my experience at Airport Chevrolet, namely to get your loan lined up before you walk in the door and stay firm on the price.

Best wishes to Talon, he works hard for his money. I still think the sales tactics were difficult and it shouldn’t be so unpleasant for the buyer or seller.

Banks and lenders do not allow you to hold a 12% spread on a auto loan.. You should do your own research before you comment on a subject that you obviously have no experience in. 

1. Credit unions- dont allow any mark up on rate.

2. Banks- Allow a maximum of 2.5% if at the term is shorter than 72 months. (in the state that this gal posted).

Shame on you for misguiding people with bad information.

I think that your perspective may be a little skewed due to your lack of industry knowledge! First off @ that time of your purchase we did not have prices listed on our website so there was not internet rate (price is what I am guessing you meant) to be quoted. When you built your car online maybe just maybe you built a basic model and found a higher end on our lot, there for justifying more $$.

Some cars can have a 6k dollar swing in equipment pretty easily and some can have as high as a 30-50k swing. Also, so you are aware; each dealer sets thier own pricing on used vehicles as well as new NOT the manufacturer or anyone else. If you think that is not the case try and buy a vehicle from any one of the 3rd party sources that give values on new or pre-owned vehicles like the  manufacturer, KBB, NADA, Edmonds and see what they tell you. 

The fact that you think putting 10k dollars down should qualify someone that has not paid back thier current obligations to get a "good interest rate" is absurd, and shows your lack of understanding. It will HELP you get a LOWER rate because of your LTV (loan to value) and allow you to keep a comfortable payment on a shorter buying cycle like 36 or 48 months which will help with the rate as well. What would be more typical for a self employed person who cannot prove that they have paid taxes on thier income and has/had terrible credit would be NO LOAN or 29.99%. Getting a loan at all should have made you giddy, let alone one that is 8 basis points blew the typical for your situation. 

Also, just the cherry on top... Dealers dont get you the rates the actual lenders do! That being said some traditional banks will allow dealers to hold basis points, but the max is 2.5%. Lenders for the most part will pull credit for an auto loan from the latest version of Equifax (auto lending specific) but others will look at Transunion as well as Experian. Where did you get your score from??? My guess would be form another bad source of information like Credit Karma. 

I think in this arrogant attempt to try and take a shot at someone who in all rights did every thing he could to help you shows a narcasitic character and lack of understanding. 

If TC Chevy did everything that you stated in one of the rebuttles why would you not just go to them since they were walking distance from your home? My thought would be that they looked at your credit and work history and like most lazy dealers thought she has bad credit and cannot prove her income theres no way!

It seems to me that we went to work for you where many other dealers had looked at your situation as a waist of time and told you they could not help you. With out us digging in and working on this as we did you could potentially still be riding the Heel-Toe-Express!

The take away on this folks - Educate yourself on ANY purchases you make before hand and pay your bills so you get a fair price and dont run into any buyers remorse due to your high interest rate.

Please excuse any grammar/spelling errors I am just a Car Salesman!

Airport Chevy (airportchevy.com) in Medford Oregon uses the sleeziest sales tactics possible. I have a preapproved loan and only called to get a price on my trade in and than they kept asking what my rate was and if they could meet it would I buy from them. After pulling my report a couple times they said come in and lets see what we can do. Mind you I told them from the start I am not looking to purchase right this minute as my preapproval is good for 45 days and im looking for the best deal on a suv I wanted.

I agree to meet with them and they brought a phony KBB report in regards to the price of the car (actually about 5k more than the true value). I noticed the link at the bottom of the printout was an auto dealer link so right there was the first major red flag. All he kept telling me was I need to say if you get me this price I can work a deal. I kept asking what is the interest rate you got? Ignored my question and continued with the sales pitch. After asking 4 times and getting the run around I finally said give me my keys im done playing your game. After going into the managers office and yelling and screaming back and forth between them he came out handed me my keys and said I have never dealt with a buyer like you before and he cant work with me if I need the information.

Anyways before dealing with airport chevy in medford for any new or used car or truck I would recommend going anywhere else. If you go to a car dealer make sure he is giving you all the information he has before you even start the negotiation process. If you dont you will be guaranteed to have buyers remorse because the game they play is set up for you to pay way over and above fair market value. 

This is my oopinion and I promise you if you deal with airport chevy you will be burned if you dont have the information you need. I recommendbefore buying any vehicle just go direct to your bank or cc company and get a loan upfront. This way youre not paying the juiced up rate places like airport chevy in medford will try to get you for.

 This is just my opinion and honest review of what I dealt with first hand at airport chevy in medford today. 

I think you might be responding to another complaint. This rebuttal seems out of place.

All of those things you write are true. But, no matter how much homework I do, if the person I am dealing with is dishonest, and I am not used to dealing with dishonest people, I will be at a disadvantage. I did ask the guy doing my finance work, Jonathon Price, why it seemed he was able to work with the interest rates. I noticed that he offered a lower interest rate if I bought an extended warrenty and the GAP insurance (GAP - really? I paid cash for half of the value of the car). I told him it appeared he had the power to lower my interest rate. He said not him, but the banks lower interest rates when people buy the extra stuff because it looks like the buyer is wanting to take care of the car. In retrospect, I know most of the stuff coming out of these people was BS - and I will tell as many people as I can to save them from being ripped off by these people. It bothers me that people are so quick to blame me, or blame the buyer who bought the lie. Consider that there are three very experienced people working against the buyer. There is the salesperson, the salesperson's manager, and the finance person. These people do this all day long for years. I don't buy cars all day long for years. Bottom line, it is wrong to treat the buyer of your brand this way. Buying a car is a major purchase. The dealership should be honored that a person is making a major purchase from them. They should not look at the sale as an opportunity to sucker the consumer coming and going. It is wrong to operate in such a dishonest manner. And yet we accept it - and blame the buyer!

"I suggest you shut up before you remove all reasonable doubt of what an idiot you are"

Who is the idiot here? Let's examine the evidence:

"yes air conditioning and plumbing Bait and switch price gouging las vegas Nevada"

I'm smart enough to know that a company name and the name of a city should be capitalized. I'm also smart enough to know that what you described does not meet the definition of bait and switch and that you were not gouged because they were not the only air conditioning service available. Only an idiot would make four errors in the title.

"I am working alot"

I'm smart enough to know that "alot" is not a word.

"that comess off the bill"

I'm smart enough to know that comes has one 's'.

"she was able to get a hold of me"

I'm smart enough to know the correct word is ahold NOT "a hold".

"the service evalutation fee"

I'm smart enough to correctly spell evaluation.

"they told here there was nothing they could do about it"

I'm smart enough to know how to spell her.

"wasnt' necesarry"

I'm smart enough to properly spell wasn't and necessary.

I'm clearly much smarter than you, so if I'm an idiot, you must be below the level of an idiot.

First lets chat about the rate. If you signed a contract that says 22% and the dealer's finance manager sent your info to a bunch of lenders to try together the loan bought at the LOWEST RATE they could find, THEN get you to sign a legal contract at the HIGHEST rate they an get you to agree to.

JUST BECAUSE YOU agreed to say that 22% does not men you are going to get anything close to what is called the BUY RATE.   So if you contracted at 22% and the dealer got you bought at 10 % the dealer gets The difference. The bank will send him a check for the difference being 12%

Many banks will ginve a customer a MUCH lower rate  when you put that kind of money down. I am willing to BET MONEY that the contract that you signed DOES NOT mention the name  of YOUR LENDER,  if that's the case there is a sizable POINT SPREAD that you don't know about.

I am also WILLING TO BET that you have a SH*T LOAD of credit Inquiries on your credit report NOW. The higher interest rate you agree to, the more money you put in the finance managers pocket as a commission.  It's your job as a customer to negotiate everything when you go to a dealership and buy a car. And trust me the interest rate that you agree to is negotiable.. The finance manager and the sales manager will never tell you that

Now why don't you spend some time and go pull a credit report on yourself and see how many auto lenders have reviewed your credit report.  Many car dealers will take a shotgun to your credit report and send it to his many lenders as they possibly can find Looking to contract with the bank at the lowest interest rate possible and get you to sign the highest interest rate possible. Thats Called in a large point spread for back in gross but you never told that.

Next time go to Google and type in auto dealer finance manager ripoffs. Start doing more homework before you go to the dealership not after

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I don't have remorse - I didn't do anything wrong. But I have lots of regret. I should have walked out. I should not have done business with them. I do like the car though. I just wish I would have bought it from another dealership. I have to mention that it was spur of the moment when Talon said he was coming to pick me up, and I had my 9-year-old grandson with me - so I felt kind of scared at the thought of not being able to get back home.

I don't disagree with you there. At the moment, I did not think to take a taxi and the busses had stopped running because it was the end of the day. But is that how it should be? I put $10,000 cash on the car. I had talked to the salesman a lot over the week. He seemed nice. But yes, when I asked Talon over the phone what the price looked like and what the financing looked like, and he said we needed "face time" to discuss that, I should have walked. I didn't. And I regret it because the other local dealership, TC Chevy in Ashland, answered my questions about financing and gave me the internet price for the car, minus a TC cash discount and a GMC cash discount. But I liked Talon and stuck with him. Big big mistake.

You made a choice and now you are not satisfied. You are suffering from a case of buyer's remorse.

...YOU volunteered to play doormat and take whatever crumbs they were willing to throw you!  You could have called a taxi, you could have called a friend, you could have just walked out.  Don't blame them because they took control of you rather than you controlling your own feet!  No, I don't work for them!