- Report: #4589
Complaint Review: A.K.A. Divers (Bob Biggs) - Arlington Texas
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A.K.A. Divers (Bob Biggs)
2150 N Collins St Arlington, 76011 Texas, U.S.A.
Phone:
817-275-2181
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A.K.A. DIVERS, Bob Biggs, Scuba Diving Class Rip-off , TDI, Techincal Diving International, NAUI, PADI, Bob Biggs, No Certification Cards, No Calls Returned, No EMails Responded To.
My friend and I signed up for a "special offer" nitrox training course with A.K.A. Divers, Arlington, Texas (Bob Biggs, trainer). We paid the fees in good faith. We arranged for a babysitter and also arranged to leave work early to arrive on time and prepared for these classes.
The training was in November of 2000 and we were told by Mr. Bob Biggs of A.K.A. Divers to expect to receive our certification cards in the mail within the normal processing time. This, to me, would mean about 6 weeks. It is now March 2, 2001, almost 4 months later and we have never received the certification cards.
After many phone calls to A.K.A. Divers (spoke with Cecil Stewart) and several emails to Bob Biggs I have no response whatsoever to what happened to our certification cards or what we might do to receive them.
Cecil indicated that he was sorry but, he just doesn't know anything. He said he has given Bob Biggs my messages and cannot explain why Bob Biggs is not bothering to call me back with any information.
Apparently, Mr. Biggs thinks he is to big to bother responding to customers! This no way to run a business! A simple response to a customer shouldn't be so impossible for a businessman to accomplish.
The training classes were in conjunction with TDI, Technical Diving International. Mr Biggs is associated with the following agencies: TDI/SDI # 1228, PADI # 4671, NAUI # 9929. Cecil Stewart (the man who claims he knows nothing) is associated with NAUI # 25825 and SDI # 2818.
I chose this special offer class as a way of checking out A.K.A. Divers for possible future training. I guess I learned what I needed to know. This place is a ripoff and Bob Biggs is inconsiderate, unhelpful and just plain ambivalent about the business of diver training. Diver's beware!
The training was in November of 2000 and we were told by Mr. Bob Biggs of A.K.A. Divers to expect to receive our certification cards in the mail within the normal processing time. This, to me, would mean about 6 weeks. It is now March 2, 2001, almost 4 months later and we have never received the certification cards.
After many phone calls to A.K.A. Divers (spoke with Cecil Stewart) and several emails to Bob Biggs I have no response whatsoever to what happened to our certification cards or what we might do to receive them.
Cecil indicated that he was sorry but, he just doesn't know anything. He said he has given Bob Biggs my messages and cannot explain why Bob Biggs is not bothering to call me back with any information.
Apparently, Mr. Biggs thinks he is to big to bother responding to customers! This no way to run a business! A simple response to a customer shouldn't be so impossible for a businessman to accomplish.
The training classes were in conjunction with TDI, Technical Diving International. Mr Biggs is associated with the following agencies: TDI/SDI # 1228, PADI # 4671, NAUI # 9929. Cecil Stewart (the man who claims he knows nothing) is associated with NAUI # 25825 and SDI # 2818.
I chose this special offer class as a way of checking out A.K.A. Divers for possible future training. I guess I learned what I needed to know. This place is a ripoff and Bob Biggs is inconsiderate, unhelpful and just plain ambivalent about the business of diver training. Diver's beware!
1 Updates & Rebuttals
Robert
Arlington,Texas,
Would like to take care of this.
#2REBUTTAL Owner of company
Mon, April 22, 2002
Obviously I have customer who is most displeased and I would like to take care of the problems. However I do not see any identifying info in the posting. To whom should I offer any warranted apologies and specific performance? As I was absent from the store for 90 days in the period mentioned, it is quite possible I did not return any calls or emails. However I am unaware of any unprocessed cards, and am only now (4-22-02) becoming aware of this posting. I would very much like to resolve said problem, and would like to know with whom it should be resolved. Sincerely, Robert Biggs Proprietor, A.K.A. Divers
