Complaint Review: Albertsons - Elko Nevada

somtime when cashiers, are ringing things through, they will scan an item, then find out they cant get it in the bag,or in this case being tomatoes, they didn't want to squish them... so we leave them by the scanner, and on occasion they can be rung through again, as the scanner's are sensitive.. futhermore, we have little invested in the company, and the only thing we can get from double charging you is a nice pink slip, so relax... shop at safeway, thats where i work.

To Carly in Murrieta, Thanks for your helpful response. Your suggestion makes sense. That's what forums are all about -- we learn from one another. To Elizabeth in Reno, Thank you also. It's unfortunate, however that you mis-interpreted my position, as evidenced by your defensive posture. It never crossed my mind that a checker would deliberately scan an item more than once. I agree with you that an employee would see no benefit from scanning more than once. My concern is with the accuracy of the scanning system. I feel there's a lot more room for error now than there was with the old manual system. But, as they say, "that's progress". I also agree that the employees are not getting rich and that they would also love more coworkers. And, finally, to address your statement: "This was not a rip off as you say, but a mistake" -- I never said it was a ripoff. I simply asked for help understanding how the mistake could occur.

To Carly in Murrieta, Thanks for your helpful response. Your suggestion makes sense. That's what forums are all about -- we learn from one another. To Elizabeth in Reno, Thank you also. It's unfortunate, however that you mis-interpreted my position, as evidenced by your defensive posture. It never crossed my mind that a checker would deliberately scan an item more than once. I agree with you that an employee would see no benefit from scanning more than once. My concern is with the accuracy of the scanning system. I feel there's a lot more room for error now than there was with the old manual system. But, as they say, "that's progress". I also agree that the employees are not getting rich and that they would also love more coworkers. And, finally, to address your statement: "This was not a rip off as you say, but a mistake" -- I never said it was a ripoff. I simply asked for help understanding how the mistake could occur.

To Carly in Murrieta, Thanks for your helpful response. Your suggestion makes sense. That's what forums are all about -- we learn from one another. To Elizabeth in Reno, Thank you also. It's unfortunate, however that you mis-interpreted my position, as evidenced by your defensive posture. It never crossed my mind that a checker would deliberately scan an item more than once. I agree with you that an employee would see no benefit from scanning more than once. My concern is with the accuracy of the scanning system. I feel there's a lot more room for error now than there was with the old manual system. But, as they say, "that's progress". I also agree that the employees are not getting rich and that they would also love more coworkers. And, finally, to address your statement: "This was not a rip off as you say, but a mistake" -- I never said it was a ripoff. I simply asked for help understanding how the mistake could occur.

To Carly in Murrieta, Thanks for your helpful response. Your suggestion makes sense. That's what forums are all about -- we learn from one another. To Elizabeth in Reno, Thank you also. It's unfortunate, however that you mis-interpreted my position, as evidenced by your defensive posture. It never crossed my mind that a checker would deliberately scan an item more than once. I agree with you that an employee would see no benefit from scanning more than once. My concern is with the accuracy of the scanning system. I feel there's a lot more room for error now than there was with the old manual system. But, as they say, "that's progress". I also agree that the employees are not getting rich and that they would also love more coworkers. And, finally, to address your statement: "This was not a rip off as you say, but a mistake" -- I never said it was a ripoff. I simply asked for help understanding how the mistake could occur.

I live in Reno, NV and also shop at Albertsons. As a matter of fact, my husband works there. I can assure you that he never intentionally would scan an item more than once, and I'm sure none of his coworkers would either. This happens to me at Safeway, Walmart, Raleys, basically any grocery store I go into. I usually just have to take a quick glance over my receipt when I walk out to make sure it is correct though. I would bet that bar code scanning machines make a lot fewer mistakes and are a lot quicker than when it was all punched in by hand. Point is, you're going to have mistakes no matter where you go. An employee would see no benefit from scanning an item more than once. As the previous poster said, it was probably a random mistake. You also mention how understaffed these stores are. If you want to have less of a wait and more people up your butt while you shop I suggest going to a store like Safeway. Then again, you'll have to pay twice as much for your groceries. I assure you that the employees at the grocery stores are NOT getting rich and would also love more coworkers. Then again customers want resonable prices. Nowadays with Super Walmarts popping up all over stores have to cut hours of checkers so they can keep prices low and compete while they also lose business because of Wally World's. Basically you pay for what you get. I happen to think shopping at Albertson's is a heck of a lot better than shopping at Walmart though where the lines are 5 times as long. This was not a rip off as you say, but a mistake. They corrected it. I'm sure you never make mistakes right?

If the tomatoes you bought came in a clear plastic basket, then I have a possible answer for you. As I was scanning groceries I slid a basket of the tomatoes across the scanner but they didnt scan. I checked for a bar code on the bottom of pkg. and it was not there. I then scanned the top label, those just happen to be one out of a handful of items in the produce section that have double bar codes, top and bottom. What probably happened is the bottom label got stuck to another item in your cart and when the checker scanned the other item the scanner picked up the tomato bar code. Thats how it became 4 items later. I hope this was a help to you in solving your mystery.