- Report: #1443233
Complaint Review: Alder Home Security - Utah
Reported By:
Taken advantage of -
Florida, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Alder Home Security
Utah, United States
Web:
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Alder Home Security False sales claims and services promised were not provided. Utah
Alder home security did not provide many of the features that I had requested and required from them at the time of their sales pitch. I was assured that the system was monitored locally in Florida which was one of my criteria. I was verified by The installation technician that all equipment not connected to their system would be removed.my inquiry regarding replacement of security cameras was that they would contact me within a month as they were running a special feature. When I called them regarding the installation of the cameras, I was told that they did not have the camera that would suffice for my home. Interestingly enough there tech reps looked at what I had and said oh that's no problem. I was also informed that the time that if I had any concerns about the system I could cancel at any time. Since December 2018 I have had nothing but continual phone calls that you were put on hold for lengthy periods of time with little or no follow up. Their app does not work the majority of the time and their excuse is that it will be fixed in a couple days. This app allows me to arm and disarm my home from a remote location but since it doesn't work it is it's an inconvenience for me to be away from my home even if it is going to another part of my community. You are tied into a 60 month contract which I was told I could cancel at any time on this special promotion at the time I bought the system. This company has had numerous litigation against them I found out for misrepresentation of sales particular two elderly customers. Stay clear they are scammers.
