Jennifer
houston,#2Author of original report
Wed, August 13, 2008
I just spoke today with Houston's new district manager. She has been with the company for twelve years and just recently took the new position of district manager. Wow- the difference is night and day. She apologized on behalf of the company and informed me that the Westheimer store now has new management and a new seamstress. She also refunded all the money I spent in alterations, since I never actually got what I wanted. She offered me a free heirloom kit which I chose to decline since my dress is no longer heirloom quality, but it was still very gracious of her. Overall, I'm very pleased with the outcome. This new DM seems to actually know what she's doing and things seem to have turned around.
Jennifer
houston,#3Author of original report
Mon, August 11, 2008
I am still emailing people trying to get an apology and my money back. I resent the first email again and added the following: "To Whom it may concern, I sent this letter on 4/7/2008 and have heard back from no one. I will send it again to every email address I can find until someone pays attention, and actually addresses my problems. I have also posted this letter to rip off report at I had less than two weeks to find a decent tailor, and have her fix everything. The work the your seamstress did was so bad- you should be embarrassed. There were huge holes in my netting where pearls had been ripped out from the machine running along the seams. The line of beading and appliques that were supposed to run horizontally from one hip to the other was on caddy-corner. It ran above one hip and below the other. The line of appliques and beading that was supposed to run down the center of my dress was off center by a full centimeter. I found a wonderful seamstress who managed to recreate my entire dress. (She sewed on where you all had ripped off beads/pearls; she removed every applique off of the tulle and reapplied it where it was supposed to be, she trimmed the trash you left on the hem, she re-hemmed the underneath solid "slip" layer so that it no longer hung longer than the lace that was supposed to cover it. She repaired lace, repaired my zipper, she actually took in the dress so that it would fit and corrected the crappy work you guys did that left puckering along the seams. We also discovered that there was more material (by a few inches!) on the right side, which was what was making it fall strangely. Oh, and she charged me half of what you all charged me for ONE of your visits with a seamstress.) She did all this work less than two weeks before my wedding. I didn't even get to see it before it was picked up and flown to my destination wedding. Do you understand that? I had ONE fitting with this woman, and then never saw my dress until the wedding. My step-mother had to pick it up. I want someone, anyone to call me and I want that person to beg for my forgiveness since I actually had to pay money to be treated like this. It has been months and no one has responded to any of my complaints. My money has not been refunded, and I'm getting more angry by the day. Luckily,I'm at an age where all of my friends are getting married, and I have already saved three of them from even browsing Alfred Angelo's stores. Who knows how many more I have saved after they read my internet post. My phone number is 281-713-1015. I am not going away."