Keith
Ft. Lauderdale,#2REBUTTAL Owner of company
Wed, December 01, 2010
This story is only 1/2 the truth. My driver had a puppy mutt but it was in the truck the whole time. I did correct him and told him no pets in the truck or around any customers. It's not professional and that's not how we want to be portrayed. We take liability for what we did wrong and it went through the proper channels.
As far as the driver and his helper having gold teeth. I don't think that has anything to do with the fact of his ability to move furniture. He has been requested from past moves to move them again time and time again. This customer obviously didn't realize she was hiring a sales agent to move her. They get other good reputable companies to move them. As I've said you can't make everyone happy but we try. I'm deeply sorry that some of her items broken. I'm sure we have paid out on it. If we packed it I'm shocked it would break cause all my drivers know if they break something they will pay for it. Again I'm sorry and I'm sure everyone has had a bad day on a job so please do not hold that against them.